Freshcaller vs Zendesk Chat comparison

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69 views|50 comparisons
Zendesk Logo
66 views|44 comparisons
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Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
Ranking
9th
Views
69
Comparisons
50
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
66
Comparisons
44
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
Zendesk Talk
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Overview

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
Untappd, Travix,The Dutch label Shop,Blyss, Loupen
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Freshcaller is ranked 9th in Contact Center Platforms while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. Freshcaller is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". Freshcaller is most compared with Amazon Connect, whereas Zendesk Chat is most compared with Amazon Connect.

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