We performed a comparison between Flowmon and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"The solution is stable."
"The artificial intelligence and automatic detection system in Flowmon Solution are perfect for every, type of customer, such as government and commerce."
"It is an open platform, so in terms of integration, we are quite happy. We can integrate it with other SNMP solutions. We can also integrate it with security solutions, such as a SIEM solution."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The Wi-Fi side needs improvement."
"The licensing price could be better."
"It would be helpful to have more details about the monitoring of the infrastructure. It should have support for SNMP. This is something that is currently not there in the product."
"If there was better visualization in Flowmon Solution it would be good."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
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Flowmon is ranked 70th in Network Monitoring Software while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Flowmon is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Flowmon writes "A stable and scalable solution allowing for the visibility of and the blocking of threats". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Flowmon is most compared with Darktrace, SolarWinds NetFlow Traffic Analyzer, Cisco Secure Network Analytics, WhatsUp Gold and Vectra AI, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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