We performed a comparison between FireEye Managed Defense [EOL] and Sophos MDR based on real PeerSpot user reviews.
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR)."The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The case interface is Binary Defense MDR's most valuable feature."
"It is a very scalable solution."
"The installation was straightforward."
"The product's most valuable feature is its ability to view environmental activities."
"Sophos MDR has improved the threat detection process by identifying and addressing the issues before they become severe."
"The product’s most valuable feature is rapid response."
"It is stable and scalable. It has good technical support."
"The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring."
"The most valuable feature is threat hunting."
"The product as a whole is truly outstanding and it excels in detecting and responding to various types of cyberattacks."
"It is a scalable solution."
"The current reporting system could benefit from improvement."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"We found a couple of bugs in the user interface."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I would like to see more frequent check-ins with our security status."
"Its user interface could be better."
"The only feature needing improvement which comes to mind is the need for better pricing for the licensing."
"Its technical support could be better."
"One of the limitations that we have found is with communications and the languages in different countries."
"They should improve XDR and threat protection capabilities for zero-day attacks."
"Threat intelligence is an area for improvement for MDR."
"There is room for improvement in performance and upgrades."
"The product's pricing could be less expensive."
"The product's stability needs improvement."
"It is a bit expensive. It could be cheaper. There are many competitive products in the market, like Kaspersky, McAfee Antivirus, and more."
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Earn 20 points
FireEye Managed Defense [EOL] doesn't meet the minimum requirements to be ranked in Managed Detection and Response (MDR) with 2 reviews while Sophos MDR is ranked 6th in Managed Detection and Response (MDR) with 20 reviews. FireEye Managed Defense [EOL] is rated 9.0, while Sophos MDR is rated 8.4. The top reviewer of FireEye Managed Defense [EOL] writes "Stable solution with a good customer support service ". On the other hand, the top reviewer of Sophos MDR writes "Proactive protection, scalability, and cloud-based efficiency". FireEye Managed Defense [EOL] is most compared with , whereas Sophos MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Trend Micro Managed XDR, Arctic Wolf Managed Detection and Response and Bitdefender MDR.
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