Envision vs Genesys Cloud CX comparison

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Envision Logo
73 views|56 comparisons
Genesys Logo
1,859 views|1,298 comparisons
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Pricing and Cost Advice
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  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."
  • More Genesys Cloud CX Pricing and Cost Advice →

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    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for… more »
    Ranking
    2nd
    out of 6 in MRO Software
    Views
    73
    Comparisons
    56
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    Views
    1,859
    Comparisons
    1,298
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    Comparisons
    Also Known As
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    Learn More
    Envision
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    Overview
    Rusada's Envision solution is designed to be the core of any aviation business, providing automated management capability, be it Aircraft Operators, OEMs, MROs or CAMO to manage and optimise all business processes through one integrated modular solution. Airworthiness control and fleet management. Technical Records and Planning. Personnel management. Data analysis. Spares management. Operations management. QA. All provided as a purchase,lease purchase and or a managed hosted solution.

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    Sample Customers
    Information Not Available
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise27%
    Large Enterprise55%

    Envision is ranked 2nd in MRO Software while Genesys Cloud CX is ranked 1st in Contact Center Platforms with 8 reviews. Envision is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". Envision is most compared with Ramco Aviation Software, whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX.

    We monitor all MRO Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.