We performed a comparison between New Relic and Elastic Observability based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Users prefer Elastic Observability over New Relic due to its comprehensive visualization and metrics, better control over backend calls, and AI integration, including simple-to-use machine learning. Despite its straightforward setup, users suggest that New Relic could improve error debugging, correlation with logs, historical data retention, and AI and machine learning capabilities.
"The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization."
"Good design and easy to use once implemented."
"The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests."
"The architecture and system's stability are simple."
"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."
"I have built a mini business intelligence system based on Elastic Observability."
"The solution has been stable in our usage."
"The solution is open-source and helps with back-end logging. It is also easy to handle."
"The most valuable features of New Relic are the reports and ease of use."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"It is a software solution as a service, so I don't have to manage it on-premise."
"It does everything we wanted it to do."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."
"The price is the only issue in the solution. It can be made better and cheaper."
"There could be more low-code features included in the product."
"There's a steep learning curve if you've never used this solution before."
"The interface could be improved."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"The cost must be made more transparent."
"New Relic needs to improve is the user data schema."
"They should bring the pricing down to be more competitive."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"We have had issues with our agents going offline."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The scalability can be improved."
Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Elastic Observability is rated 7.8, while New Relic is rated 8.6. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Elastic Observability is most compared with Dynatrace, AppDynamics, Sentry, Azure Monitor and Datadog, whereas New Relic is most compared with Dynatrace, Datadog, Grafana, Azure Monitor and Prometheus. See our Elastic Observability vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
