We performed a comparison between DX Spectrum and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Broadcom and others in DX NetOps."Scalable and stable network monitoring tool with a simple setup."
"As the kind of enterprise that straddles the line between telco size and enterprise size, it scales for us, because we're not all the way at telco yet."
"The monitoring just comes to us: "Oh, there's something wrong with that machine." It tells us. There are some 50,000 machines or so, all doing different things. And if they go down we hear about it."
"Allows us to have a single console/notification point, with the alarms of all the tools that we use for monitoring."
"The quick notification of issues, quick alerting because timeliness is always valuable, it's very important for us."
"The most valuable features of DX Spectrum are the comprehensive alerts."
"All networks (or network equipment) are monitored through CA Spectrum."
"It is very stable. We have not had any major issues in over 10 years."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"From a functionality perspective, the product is not doing what it should. Also, there are some concerns about the accessibility. I would appreciate additional out-of-the-box troubleshooting scripts, like templates for addressing various issues. Currently, when troubleshooting online, I need to create my scripts. It would be beneficial if the platform could provide pre-built scripts or templates to help automate certain troubleshooting tasks."
"I would like to see better scalability, and maybe, a more intuitive user interface. "
"Needs better integration with all the other products in the Agile suite of tools; anything they could do to make that less complex, would be great."
"The product should provide performance management features."
"The CA Technologies sales team destroyed their relationship with our business units."
"The visual is a little archaic."
"The biggest issue is our integration right now between UIM and Spectrum is lacking."
"If the integration is simplified or improved, it will be a unique selling point in comparison to the competition on the market."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
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DX Spectrum is ranked 1st in DX NetOps with 115 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. DX Spectrum is rated 8.4, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all DX NetOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.