We performed a comparison between DX Unified Infrastructure Management and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"It provides a comprehensive monitoring solution for our open systems."
"Probe packages and probe deployment."
"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"Monitoring infrastructure and business applications are the most valuable features."
"Monitors the infrastructure asset and also monitors as an IT service."
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"I've found the solution to be very scalable."
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"The most valuable feature is its ability to integrate with everything."
"It is stable."
"OpsBridge has good event correlation facilities and root-cause identification algorithms."
"The initial setup is pretty straightforward. It's not complex at all."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"We would like the navigation of this solution to be more user friendly for our system administrators."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"We would like to see automatic network topology."
"It needs a little bit more functionality in the Admin Console."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"The initial setup of this tool is complex for people who lack experience with it."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"The pricing could be improved."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
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DX Unified Infrastructure Management is ranked 25th in Cloud Monitoring Software with 120 reviews while OpenText Operations Bridge is ranked 35th in Cloud Monitoring Software with 44 reviews. DX Unified Infrastructure Management is rated 8.2, while OpenText Operations Bridge is rated 7.8. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and IBM Tivoli NetCool OMNIbus. See our DX Unified Infrastructure Management vs. OpenText Operations Bridge report.
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