We performed a comparison between IBM BPM and OpenText Documentum based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."We have automated processes with IBM BPM and DocuSign. Its valuable features include low-code, timer, etc. It makes it simple to implement the products. We generate reports using the solution."
"It's a solid product. It covers most of the pain points for clients."
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers."
"There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really fantastic, because that enables you to create scenarios, create simulations, before actually going out and putting it into the tool itself"
"IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
"It makes the company business processes work more efficiently."
"This product does the job in terms of executing the workflow."
"The stability is very good."
"We like Documentum for its capacity and reliability."
"The most valuable feature is the management."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"It is not user-friendly."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"If the processing gets better, it would be more efficient."
"Needs better reporting. I do not think that we are fully taking advantage of what it already has yet."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales process. The whole idea of BPM, is to iteratively improve the process, and in order to do that you have to have the analytics tool with it. A lot of times that doesn't go as far as it should simply because there's a lot more work to be done for that to happen, and just some sort of technical limitations that don't make that as easy as it should be."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"The biggest issue for us is the price of the product."
"OpenText Documentum's user interface could be improved a little bit."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"OpenText Documentum needs to improve its support."
"It's difficult to manage and customize Documentum."
"Sometimes DocBroker cannot see the DocBase."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"An area that needs to improve is how to reduce storage space on the AWS site."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews. IBM BPM is rated 7.8, while OpenText Documentum is rated 7.8. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Alfresco.
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