Datto Remote Monitoring and Management vs NinjaOne comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Datto Remote Monitoring and Management vs. NinjaOne Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Even when the connection to the server is lost, the monitoring continues without interruption.""I also like how Datto integrates seamlessly with the Autotask ticketing system.""AEM support is great for Macs.""The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""It has a single pane of glass, and it integrates well with other software.""The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc.""The project management and task management features work well. It's a decent product in that regard."

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"The most valuable feature we have found currently is probably patch management.""NinjaOne has a feature where we can create custom scripts that we can run on devices remotely.""Good at managing updates and for remote support.""It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.""The tool's most valuable feature is third-party application updates.""NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.""The most important aspect of this tool is the security it provides our company.""It just works as advertised and serves the purpose for which we got it."

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Cons
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.""We would like to see a little more functionality when monitoring network devices, such as switches and routers.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""The only area where I see room for improvement is the ability to delay the application of patches for a set number of days.""I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on.""The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

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"The NinjaOne distribution server is highly dependent on an active directory.""I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.""NinjaOne's pricing and user interface needs improvement.""The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.""Lacks sufficient integrations with other PSAs.""NinjaOne's dashboard could be easier to use.""The remote connectivity could be better. It works most of the time, but sometimes, there are issues.""NinjaOne's reporting module is cumbersome."

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Pricing and Cost Advice
  • "AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
  • "We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

  • "We got a pretty good deal. It was fairly affordable."
  • "Its pricing is great."
  • "NinjaRMM uses a subscription model."
  • "We currently pay $1.20 per device on a monthly basis."
  • "It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
  • "The pricing is reasonable and cheaper than ConnectWise."
  • "NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
  • "I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
  • More NinjaOne Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Even when the connection to the server is lost, the monitoring continues without interruption.
    Top Answer:The only area where I see room for improvement is the ability to delay the application of patches for a set number of days. Currently, when patches become available, you have to either approve or… more »
    Top Answer:While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a… more »
    Top Answer:NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
    Top Answer:The product's pricing depends on the number of PCs or devices.
    Top Answer:NinjaOne's pricing and user interface needs improvement.
    Ranking
    Views
    2,167
    Comparisons
    1,230
    Reviews
    2
    Average Words per Review
    965
    Rating
    8.0
    Views
    4,728
    Comparisons
    2,416
    Reviews
    10
    Average Words per Review
    533
    Rating
    7.7
    Comparisons
    Also Known As
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Learn More
    Overview

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    Introducing NinjaOne, the ultimate all-in-one solution for modern ninjas. This innovative product combines cutting-edge technology with sleek design to enhance your ninja skills like never before. With its lightweight and compact form factor, NinjaOne is perfect for stealthy missions and quick maneuvers. 

    Equipped with state-of-the-art sensors and advanced AI capabilities, it offers real-time tracking, precise motion detection, and intelligent analysis of your surroundings. The high-resolution display provides crystal-clear visuals, ensuring optimal visibility even in low-light conditions. 

    NinjaOne also features a built-in communication system, allowing seamless coordination with your team members. Its long-lasting battery ensures uninterrupted usage during extended missions. 

    Whether you're a seasoned ninja or just starting your training, NinjaOne is the ultimate companion to elevate your skills to new heights.

    Sample Customers
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Status Pros, Mitchell and Company
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm7%
    Government6%
    Manufacturing Company6%
    REVIEWERS
    University20%
    Educational Organization20%
    Religious Institution10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government6%
    Educational Organization6%
    University6%
    Company Size
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise22%
    Large Enterprise41%
    REVIEWERS
    Small Business86%
    Midsize Enterprise14%
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise41%
    Buyer's Guide
    Datto Remote Monitoring and Management vs. NinjaOne
    March 2024
    Find out what your peers are saying about Datto Remote Monitoring and Management vs. NinjaOne and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 14 reviews. Datto Remote Monitoring and Management is rated 7.8, while NinjaOne is rated 8.0. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Datto Remote Monitoring and Management is most compared with Atera, Microsoft Configuration Manager, Kaseya VSA, PRTG Network Monitor and ConnectWise Automate, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and TeamViewer Remote Management. See our Datto Remote Monitoring and Management vs. NinjaOne report.

    See our list of best Remote Monitoring and Management (RMM) vendors.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.