We performed a comparison between Datto Remote Monitoring and Management and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Even when the connection to the server is lost, the monitoring continues without interruption."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"AEM support is great for Macs."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"It has a single pane of glass, and it integrates well with other software."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"The project management and task management features work well. It's a decent product in that regard."
"The most valuable feature we have found currently is probably patch management."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"Good at managing updates and for remote support."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The tool's most valuable feature is third-party application updates."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The most important aspect of this tool is the security it provides our company."
"It just works as advertised and serves the purpose for which we got it."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The NinjaOne distribution server is highly dependent on an active directory."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"NinjaOne's pricing and user interface needs improvement."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"Lacks sufficient integrations with other PSAs."
"NinjaOne's dashboard could be easier to use."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"NinjaOne's reporting module is cumbersome."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 14 reviews. Datto Remote Monitoring and Management is rated 7.8, while NinjaOne is rated 8.0. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Datto Remote Monitoring and Management is most compared with Atera, Microsoft Configuration Manager, Kaseya VSA, PRTG Network Monitor and ConnectWise Automate, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and TeamViewer Remote Management. See our Datto Remote Monitoring and Management vs. NinjaOne report.
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