We compared Datadog and IBM SevOne Network Performance Monitoring across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. IBM SevOne NPM is seen as costly, particularly for smaller businesses.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses.
"We can manage the entire system across the network and troubleshoot the pain points."
"We've found it most useful for managing Rstudio Workbench, which has its own logs that would not be picked up via Cloudwatch."
"The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure."
"I like the amount of tooling and the number of solutions they sold with their monitoring. Datadog was highly intuitive to use."
"It provides more cloud data. They tend to just get the way a service would be designed on the cloud."
"It has turned into an operational dashboard. If you felt something is going wrong, you can immediately open up Datadog. It has been our go to application because we know the answer will be there."
"The Datadog suite has allowed us to easily integrate log collection into all of our services and quickly detect unexpected changes in system data to declare security incidents."
"We really like the charts and visualization."
"The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."
"Another useful feature is that SevOne gives you real-time insights into your network performance. It polls every five minutes. That is important for our customers because there are some network teams that are always monitoring their networks."
"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"The monitoring of the network is very customizable. That is its unique feature."
"One of the solution's biggest strengths is its capacity management performance, with out-of-the-box reports through NMS, as well as its ability to collect NetFlow-related data from devices. The collection of network performance and flow data is important because we have many critical business applications."
"We have benefited mainly from the use of the dashboard interface. It makes the network visually interesting for other people who are not in the network. A lot of people are not network techies who understand streams in the network. Based on location, we have streams coming in and out. They can see visually when there is some problem. They don't need to understand all the network technology behind it to be able to understand if everything is working well or if there is a problem."
"The Wi-Fi side needs improvement."
"Billing should be more transparent."
"For three to four months, we have been experiencing real-time delays. For example, if we're monitoring incoming traffic, the real-time status should be displayed up to a certain point. However, due to delays or issues with Datadog, the real-time data might only be updated at an earlier time. We are experiencing consistent delays in data updates from Datadog, with the most recent data often being delayed by about an hour. This issue has been ongoing for the past four months."
"The sheer amount of products that are included can be overwhelming."
"Even though it is powerful on its own, the UI-based design lacks elegance, efficiency, and complexity."
"It would be ideal if the product offered a bit more monitoring from our dashboard."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"As a new customer, the Datadog user interface is a bit daunting."
"We primarily use the log management functionality, and the only feedback I have there is better fuzzy text searching in logs (the kind that Kibana has)."
"Some similar solutions offer end-to-end visibility."
"There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."
"Would benefit with the addition of AI modules for proactive data insights."
"High-frequency polling is data-intensive because you're pulling more. If SevOne could figure out a way to manage the impact of high-frequency polling on the system, that would be very popular."
"One area that requires a little bit of improvement is the topology of visualization and being able to map out connections, end-to-end. It's able to do that, but it's not as impressive as we would like it to be. We would like to understand the different interface types and the connection points better, through the visualization. Heatmaps also need further development."
"When I started using it, I tried adding one of the BroadWorks application servers into SevOne... it created thousands and thousands of objects from that one application server and we immediately ran out of license... It would help, when new objects are discovered, if there were a way to categorize those objects and to pick the part of the object you need..."
More IBM SevOne Network Performance Management (NPM) Pricing and Cost Advice →
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while IBM SevOne Network Performance Management (NPM) is ranked 41st in Network Monitoring Software with 52 reviews. Datadog is rated 8.6, while IBM SevOne Network Performance Management (NPM) is rated 8.6. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas IBM SevOne Network Performance Management (NPM) is most compared with LogicMonitor, Instana Infrastructure Monitoring, SolarWinds NPM, Splunk Enterprise Security and SolarWinds Network Device Monitor. See our Datadog vs. IBM SevOne Network Performance Management (NPM) report.
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