We performed a comparison between Datadog and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has offered increased visibility via logging APM, metrics, RUM, etc."
"Datadog is easy to use and easy to deploy. It's a better solution compared to others on the market in terms of being budget friendly for our customers."
"Datadog is providing efficiency in the products we develop for the wireless device engineering department."
"With Datadog I can look at the health of the technology stack and services."
"Datadog provides tracing and logging, whereas Dynatrace focuses on tracing, and Splunk is more of a logging tool. Datadog's advantage is that we don't need two tools."
"We've been able to glean from the monitors what servers are down, and can alert the team in Slack."
"The installation step is pretty straightforward."
"We enjoy the multistep API tests."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The product easily integrates with other solutions."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The initial setup is a simple process."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"The sheer amount of products that are included can be overwhelming."
"The pricing should be less of a surprise."
"The pricing is a bit confusing."
"We would like to see smaller or shorter tutorials and video sessions."
"The product is quite complex, and there are so many features that I either didn't know about or wasn't sure how to use."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"Managing dashboards as IaC is a bit hard to work out at times."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"It’s quite hard to reach the support team."
"The user interface could be more intuitive."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
Datadog is ranked 1st in AIOps with 137 reviews while PagerDuty Operations Cloud is ranked 7th in AIOps with 35 reviews. Datadog is rated 8.6, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting. See our Datadog vs. PagerDuty Operations Cloud report.
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