We compared Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
Secureworks Taegis ManagedXDR is praised for its customer service and positive ROI, while CrowdStrike Falcon Complete receives accolades for its advanced threat detection capabilities and efficient deployment process. However, users suggest that Taegis ManagedXDR could benefit from performance enhancements and more flexibility, while Falcon Complete could improve system compatibility, response times, scanning efficiency, and threat visibility.
Features: Secureworks Taegis ManagedXDR is highly valued for its advanced threat detection capabilities, seamless integration, comprehensive visibility, real-time alerts, and user-friendly platform. Meanwhile, CrowdStrike Falcon Complete is appreciated for its quick incident response, proactive protection, user-friendly interface, seamless integration, and identification of unknown threats.
Pricing and ROI: The setup cost for Secureworks Taegis ManagedXDR is described as minimal and straightforward, ensuring a smooth onboarding process. On the other hand, CrowdStrike Falcon Complete offers reasonable setup costs with a straightforward licensing process, ensuring ease of use for customers., User feedback suggests that Secureworks Taegis ManagedXDR delivers valuable insights and actionable intelligence, leading to improved security and reduced incidents. On the other hand, users highly praise CrowdStrike Falcon Complete for its effectiveness in preventing various cyber threats and providing comprehensive monitoring and real-time alerts. Overall, both products offer a positive ROI with different strengths in terms of security operations and incident response.
Room for Improvement: In terms of room for improvement, Secureworks Taegis ManagedXDR could benefit from enhancements in performance, flexibility, and visibility/reporting capabilities. CrowdStrike Falcon Complete has areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats.
Deployment and customer support: The user reviews for Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete highlight different perspectives on the duration required for setting up a new tech solution. While Secureworks users mention separate timeframes for deployment and setup, CrowdStrike users use these terms interchangeably. Careful evaluation of the context is necessary to determine the overall time required., In terms of customer service, Secureworks Taegis ManagedXDR receives positive reception for their helpfulness, responsiveness, and expertise in promptly resolving issues. CrowdStrike Falcon Complete is highly praised for their exceptionally helpful, responsive, and efficient support, with users noting the team's willingness to go above and beyond.
The summary above is based on 51 interviews we conducted recently with Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"Binary Defense has a human service department that provides live monitoring for our systems."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The initial setup was easy."
"I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation, so I do not have to guess or run around. They are doing everything for me."
"The stability is great for CrowdStrike Falcon Complete."
"We found the initial setup to be quick and easy for the most part."
"CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management."
"CrowdStrike Falcon Complete has a very lightweight agent that provides signatureless detection protection from known and unknown malware or ransomware which is very useful."
"What I found most valuable in CrowdStrike Falcon Complete is that it has a lot of monitoring dashboards and use cases, and I saw that it's a very good product, but my company has only tested it, so it's not been used for real use cases. My company hasn't tested the complete license for CrowdStrike Falcon Complete, so the team hasn't checked the open fiber rooms for zero-day attacks, IOAs and IOCs, or any indicators of fraudulent activities. I was also amazed at the solution and its licensing. My company did a competitive analysis of many EDR solutions, but it went with CrowdStrike Falcon Complete. It's one of the top-rated solutions on CyberRatings as well."
"Its machine learning and AI features are good."
"The initial setup was very straight forward."
"There are some patent pending detectors within the platform that provides a lot of value."
"The most valuable features are IDS and IPS."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The pricing is flexible."
"The solution definitely made us way more aware of the possibilities out there."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"We found a couple of bugs in the user interface."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The current reporting system could benefit from improvement."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"The solution could use an on-demand scan feature."
"I would like to see them introduce DLP."
"It would be better if they offered other language options. It's only in English, and in Latin America, we mostly speak Spanish."
"Their endpoint solution is excellent. But I would like to see them improve their HDR, as well as their DLP (Data Loss Prevention)."
"The solution is costlier compared to other solutions, which may be a concern for price-sensitive customers."
"The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language."
"Its reporting feature could be user-friendly."
"The only aspect where we've offered feedback for potential enhancement is essentially the user experience."
"Dell Secureworks could improve its integration with other third-party solutions."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
More Secureworks Taegis ManagedXDR Pricing and Cost Advice →
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 14 reviews. CrowdStrike Falcon Complete is rated 8.6, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Sophos MDR, Red Canary MDR and SentinelOne Vigilance, whereas Secureworks Taegis ManagedXDR is most compared with SentinelOne Vigilance, Rapid7 MDR, Sophos MDR, Trend Micro Managed XDR and Arctic Wolf Managed Detection and Response. See our CrowdStrike Falcon Complete vs. Secureworks Taegis ManagedXDR report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.