We performed a comparison between ConnectWise ScreenConnect and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is really easy to deploy."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Better than TeamViewer and useful for fixing problems remotely."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"I've noted an ROI while using the solution."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"It is super easy to use and relatively inexpensive."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The screen sharing capability is useful for teaching."
"It is a stable solution."
"The product is usable and very straightforward."
"The product has video access which is a great feature."
"The initial setup is straightforward as this is a cloud application. It only takes a few seconds."
"Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
"The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
"The interface is good and integrates well."
"The solution should add the ability to video chat with the user on the other end."
"The solution is a little bit complicated when you want to implement it."
"Mobile interface."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
"The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."
"Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."
"Extra security would be a good added feature."
"The product's interface needs enhancement."
"The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook."
"The security and chat features should improve in Zoom."
"The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Zoom is ranked 1st in Virtual Meetings with 199 reviews. ConnectWise ScreenConnect is rated 8.4, while Zoom is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Cisco Meeting Server. See our ConnectWise ScreenConnect vs. Zoom report.
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