We performed a comparison between ConnectWise ScreenConnect and TeamViewer Pilot based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."It's very low maintenance."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Better than TeamViewer and useful for fixing problems remotely."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"I've noted an ROI while using the solution."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"The solution is a little bit complicated when you want to implement it."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"The solution should add the ability to video chat with the user on the other end."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
Earn 20 points
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while TeamViewer Pilot is ranked 28th in Remote Access. ConnectWise ScreenConnect is rated 8.4, while TeamViewer Pilot is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor and TeamViewer.
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