We performed a comparison between ServiceNow IT Operations Management and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a product that is familiar for a lot of users."
"I like the solution due to the fact that it's scalable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the tool's discovery feature."
"The way this solution has helped us is that it improved our communication."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"This solution is fast and very easy to understand, even if you are not a technician."
"The solution is good for cloud cost management."
"The most valuable thing I have found is the cost saving recommendations"
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"It's stable. For report presentation, it's been fast."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"Lacks the ability to do its own monitoring."
"The product needs to add a workflow insight tool."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Service mapping is pretty limited."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"If you are working with the OS you need help and other connectors to get more information."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"The Perspectives feature could be better."
"They should provide information or tools to tune the cloud resources according to the environment size."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and BMC Helix Cloud Security. See our ServiceNow IT Operations Management vs. VMware Aria Cost powered by CloudHealth report.
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