We performed a comparison between Freshservice and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It allowed the development team to concentrate on the client’s requirements instead."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"You can just register and within five to minute minutes, you are ready to go."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"Freshservice's best feature is its user-friendliness."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"It is a stable solution. My company hasn't faced any problems with the solution."
"This solution is fast and very easy to understand, even if you are not a technician."
"The solution is good for cloud cost management."
"It's stable. For report presentation, it's been fast."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The most valuable thing I have found is the cost saving recommendations"
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"It's hard to interact directly with the users themselves."
"Freshservice could improve the integration with Microsoft Outlook."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"We'd like better integration with other products."
"The chat portal is not that great."
"Freshservice could improve the delegation and workflow management features."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"If you are working with the OS you need help and other connectors to get more information."
"The Perspectives feature could be better."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The performance and accuracy of Cloud Health need to be improved."
"They should provide information or tools to tune the cloud resources according to the environment size."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
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Freshservice is ranked 14th in Cloud Management with 29 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. Freshservice is rated 8.0, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and Densify. See our Freshservice vs. VMware Aria Cost powered by CloudHealth report.
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