CloudCheckr vs Freshservice comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between CloudCheckr and Freshservice based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed CloudCheckr vs. Freshservice Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is scalable for our purposes.""The most valuable feature of CloudCheckr CMx High Security is granular reporting. Additionally, the user interface is easy to use.""The solution is mostly stable.""The initial setup is straightforward.""It's one of the leading players for cloud optimization. It's hard to find anything better.""The recommendation section is pretty helpful.""It will automatically suggest areas for optimization.""The best feature I like about CloudCheckr CMx High Security is its simplicity. I love that it's not rocket science to use the solution. Even if you're not familiar with the cloud, you can easily figure out how to use CloudCheckr CMx High Security. You can use AWS, you can use Azure, and you can use GCP with the solution because the integration is quite simple. You can also use multi-cloud with it, and you could see the billing part. You'll have complete visibility into your cost which I love about the solution. I also love that data on any security issues and vulnerabilities are available on the go with CloudCheckr CMx High Security. You don't need to do anything different. Just run the scan and you'll have all these open findings in the tool, in terms of the priority level, so if it's critical, it will tell you, "It's critical," and you need to fix it right away."

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"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably.""We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.""Freshservice's best feature is its user-friendliness.""It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do.""It allowed the development team to concentrate on the client’s requirements instead.""It is a stable solution. My company hasn't faced any problems with the solution.""The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well.""The solution is very responsive with a 97% success rate in funneling customer tickets."

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Cons
"The reporting and analytic capabilities are very limited.""CloudCheckr CMx High Security is complex. There are a lot of menus, and if you do not know what you are looking for you can get lost. However, the interface is self-explanatory. It's easy to understand where to go to get what you want.""Many features still need to be implemented in this tool.""The solution must improve its user interface.""Self-healing could be a bit smoother and a bit cleaner, easier to access and more functional. That would help.""The performance of the tool really needs to be improved.""The solution needs to work better with larger capacities of data.""What needs to be improved in CloudCheckr CMx High Security is integration. All the clouds are going quite fast, for example, all the cloud providers: Microsoft, Google, etc. CloudCheckr CMx High Security is good with AWS, no doubt about it, but with Azure and Google Cloud, I find that the solution is slow in that direction. If the vendor planned for CloudCheckr CMx High Security to be automated just for AWS, then it does make sense. If not, if the vendor is also targeting good integration with Google and Microsoft, then CloudCheckr CMx High Security integration needs improvement, in particular, it has to be faster. At the moment, its integration with Azure is not as good as its integration with AWS. With GCP, integration is nowhere."

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"The round robin ticketing feature that they have is not ideal.""On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages.""The analytics could be better.""You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management.""Freshservice's technical support has issues with delays and translations.""Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view.""Freshservice could improve the delegation and workflow management features.""We'd like better integration with other products."

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Pricing and Cost Advice
  • "A license is needed to use CloudCheckr CMx High Security, but because we are a managed service provider, the price of the license would vary. It depends on the type of cloud users we have, for example, it would be some type of percentage or monthly billing, etc."
  • "The solution is reasonably priced."
  • "The cost is on par with other providers."
  • More CloudCheckr Pricing and Cost Advice →

  • "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
  • "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
  • "Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
  • "One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
  • "The price of Freshservice could improve, it is expensive."
  • "It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."
  • "Freshservice price is competitive, it is not more than other solutions on the market."
  • "It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
  • More Freshservice Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The recommendation section is pretty helpful.
    Top Answer:The price depends on the actual Azure consumption and what we feed into it. The cost is on par with other providers.
    Top Answer:We are not happy with the product’s reporting capabilities. We are planning to change the solution. The security compliance feature doesn’t give much data because CloudCheckr has done a majority of… more »
    Top Answer: The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of… more »
    Top Answer:The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it… more »
    Top Answer:I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery. This will make a significant improvement in their software and these features… more »
    Ranking
    23rd
    out of 75 in Cloud Management
    Views
    740
    Comparisons
    539
    Reviews
    3
    Average Words per Review
    543
    Rating
    8.7
    13th
    out of 75 in Cloud Management
    Views
    166
    Comparisons
    108
    Reviews
    20
    Average Words per Review
    748
    Rating
    8.2
    Comparisons
    Also Known As
    CloudCheckr CMx High Security, CloudCheckr CMP
    Flint
    Learn More
    Overview
    CloudCheckr CMx High Security is a cloud management platform that provides complete visibility into cost and security issues. The primary use cases are day-to-day operations, cloud management, identifying open vulnerabilities and issues from a security perspective, and cost management and optimization. 

    The solution is praised for its stability, simplicity, ease of use, scalability, excellent technical support, and granular reporting. CloudCheckr CMx High Security provides priority-level data on security issues and vulnerabilities, making it easy to identify critical issues that need immediate attention.

    Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

    Freshservice Features

    Freshservice has many valuable key features. Some of the most useful ones include:

    • ITIL-aligned processes
    • Intelligent AI/ML capabilities
    • Advanced CSAT
    • Extensible platform
    • Self-service portal
    • Smart automations
    • Service catalog
    • Effective monitoring and alerting
    • Out-of-box analytics
    • Mobile app
    • Marketplace apps

    Freshservice Benefits

    There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

    • Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.
    • Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.
    • Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.
    • Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.
    • Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.
    • Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

    A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

    PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

    A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

    Sample Customers
    Accenture, Logitech, Ingram, Cloudar, Infor, DXC, Cornell University, DLT, Lumen, Lightstream, Choice Hotels, B-Tech, SmileShark, PTP, Explicity, JCH Technology, Siemens Mobility
    Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company20%
    Manufacturing Company11%
    Retailer11%
    Government9%
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company18%
    Comms Service Provider18%
    Insurance Company12%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Manufacturing Company6%
    Government6%
    Educational Organization5%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise11%
    Large Enterprise65%
    REVIEWERS
    Small Business61%
    Midsize Enterprise4%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise17%
    Large Enterprise62%
    Buyer's Guide
    CloudCheckr vs. Freshservice
    March 2024
    Find out what your peers are saying about CloudCheckr vs. Freshservice and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    CloudCheckr is ranked 23rd in Cloud Management with 8 reviews while Freshservice is ranked 13th in Cloud Management with 29 reviews. CloudCheckr is rated 7.6, while Freshservice is rated 8.0. The top reviewer of CloudCheckr writes "Beneficial granular reporting, highly stable, and excellent support". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". CloudCheckr is most compared with AWS Trusted Advisor, Azure Cost Management, VMware Aria Cost powered by CloudHealth, Apptio One and Prisma Cloud by Palo Alto Networks, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our CloudCheckr vs. Freshservice report.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.