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Planview AdaptiveWork vs ServiceNow Strategic Portfolio Management comparison

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Buyer's Guide
Planview AdaptiveWork vs. ServiceNow Strategic Portfolio Management
September 2023
Executive Summary

We performed a comparison between Planview AdaptiveWork and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Planview AdaptiveWork vs. ServiceNow Strategic Portfolio Management Report (Updated: September 2023).
Download the complete report
767,847 professionals have used our research since 2012.
Featured Review
VishalSingh11
Has resources management and timesheets but could be more flexible
Anonymous User
A very strategic demand management tool that visualizes risks and ratings in a bubble chart
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the project management solution. It's really nice.""Clarizen's strength is reporting. Aside from reporting, I also like the ability to create customized workflow and custom actions. The workflow rules are handy. For example, you can create custom fields and dependent picklists.""The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaboration feature enhances our team's productivity by allowing individuals to see the impact of their decisions on projects owned and managed by other teams.""Clarizen Slide Publisher has helped increase transparency and communication with project stakeholders for us."

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"Stable and scalable solution.""We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.""The PPM module is an excellent service.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""Competitive in terms of research""The solution is scalable.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""The interface is extremely user-friendly."

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Cons
"One specific area for improvement could be implementing a development environment to test workflows with live production data.""It could be more user-friendly. I think it is too overwhelming, initially, in terms of possibilities and so on.""I felt like the slide publisher isn't that user-friendly. I think it wasn't that easy to use or to figure out because of formatting constraints, or maybe we need to get better at understanding some of its limitations.""If I start customizing too many things, Clarizen tends to get really slow in our environment and especially if I'm tunneled in an environment, like if I'm connected to my VPN."

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"The interface isn't user-friendly.""Dashboard interface is limited functionally and not very user friendly""The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer.""The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.""ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""ServiceNow IT Business Management could improve by adding better artificial intelligence.""ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."

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Pricing and Cost Advice
Information Not Available
  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

    • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Planview AdaptiveWork?
    Top Answer:The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaboration… more »
    Read all 3 answers   →
    What needs improvement with Planview AdaptiveWork?
    Top Answer:One specific area for improvement could be implementing a development environment to test workflows with live production data.
    Read all 4 answers   →
    What advice do you have for others considering Planview AdaptiveWork?
    Top Answer:Integration with other tools can sometimes be a hiccup, but this isn't necessarily a limitation of Planview AdaptiveWork. It's more often a result of company policies regarding integration with other… more »
    Read all 4 answers   →
    What do you like most about ServiceNow Strategic Portfolio Management?
    Top Answer:The PPM module is an excellent service.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for ServiceNow Strate...
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Read all 15 answers   →
    What needs improvement with ServiceNow Strategic Portfolio Management?
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Read all 19 answers   →
    Ranking
    21st
    out of 101 in Project Management Software
    Views
    1,095
    Comparisons
    548
    Reviews
    2
    Average Words per Review
    586
    Rating
    7.5
    3rd
    out of 35 in Project Portfolio Management
    Views
    2,172
    Comparisons
    1,572
    Reviews
    15
    Average Words per Review
    557
    Rating
    7.8
    Comparisons
    Also Known As
    Planview Clarizen
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Planview
    Video Not Available
    ServiceNow
    Overview

    AdaptiveWork services the project management software needs of more than 2,500 companies in 76 countries worldwide. They boast a robust client list, including companies such as: Chanel, Cisco, The Walt Disney Company, EA, FedEx, HP, UPS, and VMWare. Founded in 2006, their goal is to change the way collaboration happens within companies of all sizes. AdaptiveWork focuses strongly on the fact that transparency, communication, and idea sharing are key in effective business models.

    AdaptiveWork uses the cloud and social communications in their software. This helps AdaptiveWork project management software provide real time updates, maximize efficiency of collaboration, and keep all team members productive and on the same page. AdaptiveWork is fully configurable, and is designed to scale and adapt to different organizational needs. Their task management software is easy to implement, meaning start up will not cost clients time away from their work.

    AdaptiveWork offers an enterprise-class project management software solution that fits all businesses' project management needs. With a name created from the words "Clarity" and "Zen", AdaptiveWork's software is designed to help businesses collaborate effectively and create true peace of mind. Project management software doesn't just help get work done; it helps create stronger and more efficient teams. By keeping everyone on the same page, AdaptiveWork task management software helps your team stay focused on the goal of your project.  

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization54%
    Computer Software Company6%
    Manufacturing Company6%
    Financial Services Firm4%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Government11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise14%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise58%
    Large Enterprise32%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Planview AdaptiveWork vs. ServiceNow Strategic Portfolio Management
    September 2023
    Free Report: Planview AdaptiveWork vs. ServiceNow Strategic Portfolio Management
    Find out what your peers are saying about Planview AdaptiveWork vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: September 2023.
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    767,847 professionals have used our research since 2012.

    Planview AdaptiveWork is ranked 21st in Project Management Software with 8 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Planview AdaptiveWork is rated 7.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Planview AdaptiveWork writes "Has resources management and timesheets but could be more flexible". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Planview AdaptiveWork is most compared with Planview PPM Pro, Broadcom Clarity , Planview Portfolios, Jira and Smartsheet, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our Planview AdaptiveWork vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.