We performed a comparison between Clarity SM and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The initial setup is pretty straightforward."
"Time sheets are a powerful tool."
"The solution's back-end architecture is very good for end users."
"As of late, I really like the BI functions."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"The in-service catalog is quite useful."
"The view it provides into who's doing the work."
"Scalability is very good. We have scaled to more users and more functionality."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"I like the integration with other applications or vendors."
"The flexibility is the product's most valuable feature."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The product provides excellent daily reports."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"We would like more information about all the configurations that we have on our infrastructure side."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"Compared to some of the other products, I think we are bit behind."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"It doesn't yet have the ability to integrate with other products."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The pricing model is complicated and would be more predictable if it were simplified."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The solution's private cloud is much too expensive."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"Better integration with other VMware toolsets would be beneficial."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Clarity SM is rated 7.8, while vRealize Business for Cloud is rated 8.4. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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