Cisco Contact Center Enterprise vs Mitel Contact Center Solutions comparison

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Waqas Amin
Use Mitel Contact Center Solutions?
Ranking
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851
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815
Reviews
0
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0
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Views
258
Comparisons
226
Reviews
0
Average Words per Review
0
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Also Known As
Contact Center Enterprise
Contact Center Solutions
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Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
Sample Customers
Cimpress, Energisa, Raiffeisen Bank
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm10%
Manufacturing Company9%
VISITORS READING REVIEWS
Computer Software Company16%
Comms Service Provider14%
Government11%
Healthcare Company9%
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise11%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business27%
Midsize Enterprise19%
Large Enterprise53%

Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while Mitel Contact Center Solutions is ranked 4th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 9.0, while Mitel Contact Center Solutions is rated 0.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare and Genesys Cloud CX.

See our list of best Contact Center Infrastructure vendors.

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