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Cisco Contact Center Enterprise vs Huawei CCIP comparison

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Featured Review
Waqas Amin
The ease of integration and documentation are valuable features.
Use Huawei CCIP?
Ranking
2nd
out of 15 in Contact Center Infrastructure
Views
834
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 15 in Contact Center Infrastructure
Views
74
Comparisons
52
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Contact Center Enterprise
Learn More
Cisco
Huawei
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Huawei Contact Center (CC) solution creates a multimedia services center for enterprises and businesses to offer effective customer and marketing services. Huawei's full-service solution, with a flexible, cloud-based architecture, can transform your business into a valuable, profit center.
Sample Customers
Cimpress, Energisa, Raiffeisen Bank
China Merchants Bank (CMB), Ping An Insurance Company
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
No Data Available

Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while Huawei CCIP is ranked 7th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 9.0, while Huawei CCIP is rated 0.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9, whereas Huawei CCIP is most compared with .

See our list of best Contact Center Infrastructure vendors.

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