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Cisco Contact Center Enterprise vs Genesys PureConnect comparison

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Cisco Contact Center Enterprise

Read 1 Cisco Contact Center Enterprise review
834 views|792 comparisons
100% willing to recommend
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Genesys PureConnect

Read 1 Genesys PureConnect review
73 views|62 comparisons
100% willing to recommend
Featured Review
Waqas Amin
The ease of integration and documentation are valuable features.
Mohamed-Saber
Provides great functionality
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
2nd
out of 15 in Contact Center Infrastructure
Views
834
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 15 in Contact Center Infrastructure
Views
73
Comparisons
62
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Contact Center Enterprise
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Cisco
Genesys
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Cimpress, Energisa, Raiffeisen Bank
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%

Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review. Cisco Contact Center Enterprise is rated 9.0, while Genesys PureConnect is rated 9.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Contact Center Infrastructure vendors.

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