We performed a comparison between Cisco CloudCenter and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Cisco CloudCenter's scalability is good."
"Cisco has a lot of published information and documentation that helps users understand the product and its offering very well."
"I can define all components and create a blueprint for consumption across all services."
"The initial setup is fairly straightforward if you have a basic setup."
"The initial setup process is straightforward."
"You can scale it easily."
"The solution includes a lot of features and is useful because you can configure all the way down to ports."
"Upgrades are very simple as well because they've allowed us to get updates directly in the CloudCenter Suite manager. If you need to do an upgrade to your setup afterward, you just push a button and it rolls out the parts and retires the old ones. It's seamless and very simple compared to what we've done before."
"The scalability of ServiceNow is good."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is flexible. You can tune it, more or less, as you want."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It helps streamline management and processes."
"The way this solution has helped us is that it improved our communication."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The solution needs to be more simple."
"Improvements are needed in UI and multi-tenancy for this solution."
"The tool should improve its security on the XDR part."
"They can add some of those features to make the platform more usable for different backgrounds and developer skills."
"I'm not a big fan of CloudCenter. I don't have anything against it, however, the on-premise version has been so hard to upgrade and maintain."
"The improvement I would like to see is not one thing particular to CloudCenter. I'd say it's more of a message that the system is still using a lot of the different products and if they would all just fit better together, they all could be faster together."
"You don't get all the solution's benefits if you have older switches."
"For many clients, the main problem with the solution is the price. Cisco is very expensive. If they could somehow make the pricing more competitive, that would be a big draw."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"I would like more manual issues to have automated report-facing options."
"There is room for improvement in the stability of ServiceNow."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Service mapping is pretty limited."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
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Cisco CloudCenter is ranked 18th in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Cisco CloudCenter is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco CloudCenter writes "Useful features for configuring down to ports but extremely expensive". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco CloudCenter is most compared with Cisco Intersight, VMware Aria Automation, Cisco UCS Director, CloudStack and Faddom, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco CloudCenter vs. ServiceNow IT Operations Management report.
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