Cisco CCX vs Cisco CVP comparison

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300 views|273 comparisons
Cisco Logo
241 views|220 comparisons
Featured Review
Ranking
4th
out of 16 in IVR Systems
Views
300
Comparisons
273
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 16 in IVR Systems
Views
241
Comparisons
220
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CCX
CVP
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based self‑service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Sony Marketing (Japan) Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company15%
Financial Services Firm13%
Healthcare Company10%
Manufacturing Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise16%
Large Enterprise69%
No Data Available

Cisco CCX is ranked 4th in IVR Systems while Cisco CVP is ranked 5th in IVR Systems. Cisco CCX is rated 9.0, while Cisco CVP is rated 0.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone and Nuance IVR, whereas Cisco CVP is most compared with Nuance IVR.

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