Cisco CCX is ranked 3rd in Contact Center Infrastructure while Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure. Cisco CCX is rated 9.0, while Cisco Contact Center Enterprise is rated 9.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, the top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". Cisco CCX is most compared with Genesys Cloud CX, NICE CXone, Nuance IVR, Five9 and Cisco CVP, whereas Cisco Contact Center Enterprise is most compared with Genesys Cloud CX and Five9.
See our list of best Contact Center Infrastructure vendors.
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.