We performed a comparison between ServiceNow Security Operations and VMware Carbon Black Cloud based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."My favorite feature is the application vulnerability scanner."
"The solution is available over the cloud and is easy to manage."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The ease of use is great."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The market information they gather from the community is really good. Their configuration capabilities are good."
"The most valuable features are its lightweight design, ensuring minimal impact on end-users, and its real-time protection."
"VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network."
"The most valuable features are the threat-hunting and the batch console."
"The solution does very well as a baseline EDR and provides good process-level management."
"The ability to isolate an endpoint with only the host name and a click of a button is a major time saver."
"We are able to remotely isolate exploited endpoints in seconds and perform a live deep dive of any endpoint into its running processes (as necessary) without the need for extra scripts."
"The most valuable feature of VMware Carbon Black Cloud is the possibility of securing any PC worldwide."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The threat intelligence module needs a better dashboard."
"It doesn't interact with things very well."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Additionally, it is complex to use, and the pricing should be improved."
"There have been some performance issues when deploying on Windows Server, but I believe Carbon Black is working on that."
"Training and education for both partner and customer, including product marketing need to be improved."
"The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time."
"The product detects too many false positives initially and it could integrate better with other security solutions."
"The threat intelligence feed could use some fine tweaking."
"The solution can only handle about 500 bans or blocks."
"Technical support for the solution should be improved because there is a scarcity of support teams in the Middle East."
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ServiceNow Security Operations is ranked 4th in Security Incident Response with 14 reviews while VMware Carbon Black Cloud is ranked 2nd in Security Incident Response with 18 reviews. ServiceNow Security Operations is rated 8.0, while VMware Carbon Black Cloud is rated 8.4. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of VMware Carbon Black Cloud writes " Shows promise for endpoint detection and response, with room for improvement in complexity and pricing ". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, Fortinet FortiSOAR and Swimlane, whereas VMware Carbon Black Cloud is most compared with VMware Carbon Black Endpoint, Fidelis Elevate, Splunk SOAR and Palo Alto Networks Cortex XSOAR. See our ServiceNow Security Operations vs. VMware Carbon Black Cloud report.
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