Call2Teams vs Masergy Cloud Contact Center comparison

Call2Teams enhances Microsoft Teams by seamlessly integrating calling capabilities, allowing businesses to unify their communication systems without replacing existing infrastructure.

Call2Teams provides a unique approach to communication by allowing users to operate their existing phone systems within Microsoft Teams. It requires no hardware or software changes, making it highly feasible for organizations seeking to enhance collaboration and communication efficiency. By extending functionality with minimal disruption, Call2Teams addresses the need for streamlined communication solutions.

• Direct Routing: Integrates existing phone systems with Microsoft Teams for efficient call handling.
• Cloud-Based Operation: Operates entirely from the cloud, reducing the need for hardware investments.
• Scalable Solution: Easily scales to accommodate different user numbers as business needs grow.
• Seamless Integration: No disruption of existing telephony systems during setup.

• Cost Savings: Reduces the need for hardware, leading to cost-efficient communication infrastructure.
• Enhanced Productivity: Streamlines communication processes, improving team collaboration.
• Flexibility: Adapts to existing systems, providing efficient flexibility for diverse organizational structures.
• Simplicity: Easy integration with minimal technical expertise required.

Call2Teams is particularly effective in industries that rely on robust communication channels, such as customer support and healthcare. It enables these sectors to maintain high levels of service without overhauling their existing systems. With its unique integration capabilities, Call2Teams provides a reliable solution for businesses seeking to elevate their communication while managing costs effectively.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.