Broadcom Clarity vs ServiceNow Strategic Portfolio Management comparison

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Executive Summary

We performed a comparison between Broadcom Clarity and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Broadcom Clarity vs. ServiceNow Strategic Portfolio Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The interfaces for project management, portfolio management, and reporting services are always helpful.""Clarity PPM's strongest features are project and resource management.""Broadcom Clarity PPM is a high-value product that helps users become productive. It's a very stable, scalable, and fast platform, even from a self management perspective.""Transparency and just having the ability to procure information that is pertinent.""The dynamism of the application where you can modify it to fit your needs is valuable. For example, you can create fields, metrics, and measures on the fly. You don't have to be limited to what the out-of-the-box format would be. It allows you to generate fields, metrics, and reports off of that with relative ease.""It makes the whole lifecycle of project management a lot easier than using the legacy systems, which we are retiring every few months because of PPM.""The app style of the new UI is absolutely fantastic. It's the right way to go. Our users will love it.""I love the fact that it is very flexible. I am the lead engineer with enhancements, development, developing new portlets, anything that has to be added on, and integrating data, such as ETL processing."

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"Stable and scalable solution.""The program is stable.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The product is quite convenient and user-friendly.""The most important feature of ServiceNow IT Business Management is flexibility.""Competitive in terms of research""The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.""The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."

More ServiceNow Strategic Portfolio Management Pros →

Cons
"​CA Communities need a lot of improvement.""One of the major pain points for me when it comes to Broadcom Clarity PPM is the new UI. The new UI is very good in terms of functionality and the drag and draw features, but it's not very responsive. When I say that it's not very responsive, what I mean is that sometimes, the tool is not very user-friendly. For example, a user saves a value on the form, but the tool doesn't give any indication to the user that the value has been saved. Some users are moving from the classic UI to the new UI, and end up getting confused because on the classic UI, when you click "Save", it'll save the information and you'll get an indication that it was saved. With the new UI, it auto saves the information, but it doesn't give an indication in the form of a popup box that "this form has been saved", or any type of message indicating that the information was successfully saved. It's been confusing for users who move to the new UI because of that. The users don't understand when the values are being saved or not being saved, even if there's an auto-save feature in the new UI.""I wish patches would be quicker since we're a SaaS customer, and just be a non-event, so we don't have to go through a whole - essentially - upgrade cycle, just to do a patch. As a SaaS customer, I'd like the patch to just happen.""The Work Breakdown Structure in the Tasks: I should be able to drag and drop to a level three instead of just stuck at level two.""Could be using more updated technologies.""In terms of what could be improved, the end user interface could be improved to be more intuitive, because we sometimes have issues with customization. Sometimes we are not able to customize everything for the end user's interface, and they require more customization. We should be able to perform a deeper customization here.""The look and the feel of 14.4 is a bit antiquated.""Portfolio Management Solution for Project Strategizing" What is our primary use case? It is mainly used for project management, developing the portfolio of the project and the budget process of all projects. What is most valuable? For a very long time, Broadcom Clarity had not developed the old interface that Broadcom no and we were not able to see any new features on the system because of the older UEX. We switched to the new UX at the end of March and it needs some time for the user to react to the new features. But if overall main features are being talked about, the financial part of Clarity is really appreciated. What needs improvement? Among things to be improved, Clarity can really work on its SAP interface. The current interface lacks out-of-the-box connectors for different applicators in the system. Therefore, this requires external support, which is beyond our expertise. In-house development is done for the interface, but as the system becomes complex, there is a building need to maintain the necessity of updates. If the updates aren’t maintained, then the system might be compatible. Additionally, the report generation process using a different software poses difficulties, leading to the need for external consultancy to create specific reports. Certain features, also face compatibility issues with our existing system. Despite these limitations, we find the system satisfactory overall, although a learning curve exists, especially for those unfamiliar with its particularities."

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"I would like to see some artificial intelligence incorporated into the management functions.""ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.""A major improvement we would like to see is definitely around agile management.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""The product does not give us the freedom to capture all the instances, test cases, and evidence.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""The user interface could be more modern.""The configurations are fine, but the user interface could be improved."

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Pricing and Cost Advice
  • "For all the functionalities of the solution, the price is in the market range, since it is a product which offers governance issues and supports the digital transformation, which is where we will go in the next year."
  • "Better understanding of requirements and how it will be implemented (with number of licenses for a given budget) would help."
  • "It is a little bit costly compared to others, but it is mature. Customer should understand this product is geared towards project management, not financial management."
  • "It is hard for them to say, "I have a person on my team who is going to be available, I am going to move that task to them". That requires a project management license, it doesn't require a team member license, so the licensing model does not sometimes support the way the business world is going."
  • "We're also moving to the latest version for less than $20,000 for a major corporate system. It's just amazing."
  • "Broadcom Clarity PPM costs us $500K, and that's only for the installation and kick off within the first year. For each succeeding year, it could cost $200K."
  • "There are different licensing models with Broadcom Clarity PPM. With the software as a service model, you pay as you go, and if you are on-premises, you can buy a perpetual license and an annual fee for maintenance."
  • "Cost-wise, the tool is very expensive and some tools might be able to cater to 80% of the functionality provided by Broadcom Clarity PPM but are not as expensive."
  • More Broadcom Clarity Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution can be used for strategic planning. It is also used for portfolio and project management.
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Ranking
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    Rating
    8.5
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    2,207
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    7.6
    Comparisons
    Also Known As
    Clarity PPM, CA Clarity, CA PPM, CA Clarity PPM
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    Clarity is the Project and Portfolio Management (PPM) solution created by Broadcom. The platform aims to help medium and large organizations to manage products and services. Clarity features scoreboards, financial analysis tools, and more.

    The platform facilitates the delivery of projects and programs and can accelerate an organization’s digital transformation. It allows users to create initiatives, add budgets and projects with a few clicks, and assign and track teams. It shortens the time to make changes to projects to minutes instead of days.

    Broadcom Clarity PPM features in-app collaboration and timesheets accessible via mobile devices. Users can access the platform via desktop or mobile. The platform can be deployed on premises or as a cloud-based service with a hosted or SasS delivery.

    How does it work?

    Clarity’s Strategic Portfolio Management enables planning and prioritizing of work to fit customer demands and business needs, managing the value stream from concept to cash.

    Broadcom Clarity PPM Key Features

    • Strategic roadmaps: Clarity’s multidimensional road maps effectively eliminate organizational fatigue. It includes useful features such as drag-and-drop capabilities. It also allows you to map risks and dependencies and track project progress.

    • Project financials: Clarity integrates with Power BI and Tableau with business intelligence solutions. The platform uses Microsoft Excel charting and grouping functions to keep a familiar feel to project and financial reports. You can customize your projects according to investment types and fiscal periods.
    • Collaboration features: Broadcom Clarity PPM provides a central view of each employee’s projects, schedule, and status. You can assign tasks to teams with pinning features without time-consuming filters.
    • Resource management: Clarity enables you to filter available resources and investments to the department level. Doing this allows for managing labor and non-labor resources with ease.

    Other features include:

    • One-click charts
    • Staffing and resource management
    • To-do boards
    • Investment hierarchies
    • Business widgets

    Broadcom Clarity PPM Benefits

    • Quick setup: The platform is easy and fast to configure and deploy. It also includes migration services to help customers move to the cloud.

    • Lower cost: The SaaS version is a user-based subscription service that eliminates the need for infrastructure investment.

    • Constant updates: Updates are rolled automatically and included in the subscription to ensure the user always has the latest version.

    • Strong security: The Clarity infrastructure constantly updates identity-centric intrusion detection services. It features data protection capabilities on desktops and mobiles, including protection against distributed denial-of-service (DDoS).

    • Scalability: Its load-balanced environment enables users to scale up or down to match spikes in project-based activities. It also features pay-as-you-use.

    • Integrations: Integrates with financial apps, executive dashboards, HR software, ERP systems, etc.

    • Configurability: You can adapt Clarity PPM to your organization’s requirements.

    • Reporting and business intelligence: Clarity’s features include a built-in data warehouse and BI platform.

    • User-friendly: It features an intuitive user interface and interactive communication options.

    • Project management options: You can manage your project with Agile, classic, or hybrid methods inside Clarity PPM.

    Broadcom Clarity PPM Use Cases

    Organizations use Clarity PPM for a variety of use cases:

    • Time management
    • Product management
    • Resource management
    • Financial management
    • Project portfolio management
    • Reporting services
    • Project management
    • Ticket and change management
    • IT service desks
    • Financial services

    Reviews from Real Users

    "Broadcom Clarity PPM is a high-value product that helps users become productive. It's a very stable, scalable, and fast platform, even from a self management perspective," says Mohammad J., Senior Clarity PPM Technical Consultant at Al Rajhi Bank.

    A Director of Operations at a tech services company adds that "It's very good out of the box, without configurations required."

    Sergio C., Service Delivery Manager at Syntech, says, "The most valuable feature is the portfolio functionality because we have the ability to work with different scenarios and many kinds of financial management. We can integrate with ERP, and with other solutions from third-party vendors. The financial model in Broadcom Clarity PPM, it's the most valuable aspect."

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Toyota Financial Services, GameStop, Polycom, Sky, Qantas, Cox Enterprises, Banco Mercantil, Borealis
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Financial Services Firm28%
    Insurance Company11%
    Manufacturing Company11%
    Comms Service Provider9%
    VISITORS READING REVIEWS
    Educational Organization60%
    Financial Services Firm7%
    Government5%
    Computer Software Company4%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government11%
    Manufacturing Company11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business15%
    Midsize Enterprise6%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business5%
    Midsize Enterprise64%
    Large Enterprise31%
    REVIEWERS
    Small Business26%
    Midsize Enterprise7%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Broadcom Clarity vs. ServiceNow Strategic Portfolio Management
    March 2024
    Find out what your peers are saying about Broadcom Clarity vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Broadcom Clarity is ranked 2nd in Project Portfolio Management with 136 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 26 reviews. Broadcom Clarity is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Broadcom Clarity writes "A dynamic solution with a lot of great out-of-the-box calculations, but integration with reporting utilities is a bit painful". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Broadcom Clarity is most compared with Microsoft Project, Jira, Planview Portfolios, Smartsheet and monday.com, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Planview PPM Pro. See our Broadcom Clarity vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.