We performed a comparison between Broadcom Clarity and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the project, resource, and portfolio management processes are combined in one solution. The data is possible to use either in the one or the other process, and we do not need to enter the data multiple times."
"It is a scalable, easy-to-deploy, and user-friendly solution for enterprise businesses."
"The performance is really good."
"Clarity PPM's strongest features are project and resource management."
"The ability to have all of the data in one place from risks and issues to resource capacity and actual utilization."
"I enjoy the Risks/Issues section.I use that to raise things before they happen."
"You can identify resources by roles."
"This product is good for resource management and project management. I have managed detailed schedules with great success."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"You can just register and within five to minute minutes, you are ready to go."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"Freshservice's best feature is its user-friendliness."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"Depending on the size of your organization, is pretty standard and useful."
"We use Service Desk Manager as well. We have a custom tool to integrate the two. One of the reasons why PPM was chosen was because, "Well, it must integrate with SDM, because they're the same company." But that was not the case."
"In terms of what could be improved, the end user interface could be improved to be more intuitive, because we sometimes have issues with customization. Sometimes we are not able to customize everything for the end user's interface, and they require more customization. We should be able to perform a deeper customization here."
"Reporting is not good as they keep on changing reporting environment."
"The Latin American support could be better due to the language barrier."
"Broadcom Clarity PPM could improve by adding advanced reporting in the tool. There are a lot of out-of-the-box reports, but I would like to see more advanced reporting."
"The look and the feel of 14.4 is a bit antiquated."
"We use a product called TFS and we would definitely like to see integration with that. It's not there right now. Agile Central is the one that is integrated with."
"The classic UI is very cumbersome. It can do everything but it's hard to use. It's easy to use once you understand it, but it's intimidating at first for somebody to see the solution."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Freshservice's technical support has issues with delays and translations."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Not integrated with Google."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
Broadcom Clarity is ranked 6th in Project Management Software with 136 reviews while Freshservice is ranked 10th in Project Management Software with 29 reviews. Broadcom Clarity is rated 8.0, while Freshservice is rated 8.0. The top reviewer of Broadcom Clarity writes "A dynamic solution with a lot of great out-of-the-box calculations, but integration with reporting utilities is a bit painful". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Broadcom Clarity is most compared with Microsoft Project, Jira, Planview Portfolios, ServiceNow Strategic Portfolio Management and Smartsheet, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our Broadcom Clarity vs. Freshservice report.
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