We performed a comparison between BMC Remedyforce [EOL] and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."BMC Remedyforce is a good tracking service in general."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The stability is good. There are no bugs."
"The solution is very flexible."
"An inexpensive solution that is easy to set up and use without much support."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The feature that we like best is the stability of the product."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The most recent addition of SAM Premium is a game changer for many organizations."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"The workflow capability for easy setup is powerful."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"The Workflow feature is the most valuable."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The look and feel is very dated."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"There should be some tool to move SRD and SLA from the sandbox to production."
"They need to make it possible to more easily customize the user interface."
"The ease of customization needs improvement."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"I have a problem with the way the solution's price is calculated."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"Their GUI could be updated."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ServiceNow is ranked 1st in Help Desk Software with 210 reviews. BMC Remedyforce [EOL] is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Remedyforce [EOL] is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.