We performed a comparison between BMC Remedy and ManageEngine IT360 based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The product has excellent support for remote and hybrid environments."
"The incident management console is available out of the box."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It includes features for automation, such as smart reporting capabilities."
"The solution is extremely user-friendly."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"There is room for improvement in terms of support."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The solution must be flexible."
"Continuous improvement is recommended."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The initial setup of BMC Remedy Asset Management was complex."
"We would like to have support for integration with ServiceDesk."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while ManageEngine IT360 is ranked 28th in IT Asset Management. BMC Remedy is rated 8.2, while ManageEngine IT360 is rated 8.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
