BMC Remedy vs Lansweeper comparison

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2,554 views|1,373 comparisons
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2,319 views|1,505 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Remedy and Lansweeper based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC Remedy vs. Lansweeper Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is extremely user-friendly.""The most valuable feature of the solution includes all of its components since they act as the authentication system of the product.""You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.""BMC Remedy Asset Management is pretty easy for quite a lot of functions.""It includes features for automation, such as smart reporting capabilities.""The asset discovery feature in BMC is notably better compared to ServiceNow.""It's a scalable product.""The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

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"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools.""Lansweeper is very easy to use, and its technical support is very good.""A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product.""The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees.""Provides good reports from every asset.""The solution provides inventory information that is very important to our company.""We've found the most value right now in the inventory of the equipment.""Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

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Cons
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system.""BMC Remedy Asset Management could improve by adding intuitive dashboards.""The product's scalability is one area with certain shortcomings that need to be considered for improvement.""Could be more user friendly for admins to manage.""There are issues from a product functionality perspective.""Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.""Continuous improvement is recommended.""There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

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"The support is an area that could improve. The support staff could be more knowledgeable.""The help desk is not exactly its strong suit.""I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool.""The feature to deploy software in endpoints needs to be improved.""It would be great if Lansweeper could combine security functions like vulnerability management.""The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal.""Lacks an end-to-end asset management tool."

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Pricing and Cost Advice
  • "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
  • "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
  • "BMC Remedy is worth its price."
  • "BMC should decrease the pricing further."
  • "I find the pricing to be reasonable."
  • More BMC Remedy Pricing and Cost Advice →

  • "It actually costs some money in the long run because of the licensing model."
  • "Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."
  • "The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."
  • "On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."
  • "It is not high and it is fair according to the worth it offers."
  • More Lansweeper Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I have experience utilizing BMC Remedy for IT service management and incident resolution. Within the platform, I've leveraged its comprehensive suite of tools including case solutions, incident… more »
    Top Answer:It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations.
    Top Answer:One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of… more »
    Top Answer:It is not high and it is fair according to the worth it offers.
    Top Answer:The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of… more »
    Ranking
    5th
    out of 48 in IT Asset Management
    Views
    2,554
    Comparisons
    1,373
    Reviews
    10
    Average Words per Review
    432
    Rating
    8.5
    9th
    out of 48 in IT Asset Management
    Views
    2,319
    Comparisons
    1,505
    Reviews
    4
    Average Words per Review
    742
    Rating
    8.8
    Comparisons
    Also Known As
    Remedy Asset Management
    Learn More
    Overview

    BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

    Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

    • Asset costing: Track depreciation over time.
    • Compliance: Software licenses management helps you avoid audit costs.
    • Contract management: Proactively identify contract infringements and purchasing opportunities.
    • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
    • Effective change: Make informed decisions about IT changes.

    Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

    MISSION
    At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

    Sample Customers
    Scripps Networks
    Information Not Available
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Computer Software Company27%
    Financial Services Firm18%
    Government18%
    VISITORS READING REVIEWS
    Educational Organization42%
    Computer Software Company9%
    Government8%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm12%
    Computer Software Company11%
    Healthcare Company7%
    Government7%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise46%
    Large Enterprise42%
    REVIEWERS
    Small Business43%
    Midsize Enterprise43%
    Large Enterprise14%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise17%
    Large Enterprise58%
    Buyer's Guide
    BMC Remedy vs. Lansweeper
    March 2024
    Find out what your peers are saying about BMC Remedy vs. Lansweeper and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while Lansweeper is ranked 9th in IT Asset Management with 7 reviews. BMC Remedy is rated 8.2, while Lansweeper is rated 8.6. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and VMware Service Manager, whereas Lansweeper is most compared with ServiceNow, ManageEngine IT Asset Management, Qualys VMDR, Spiceworks and ServiceNow Discovery. See our BMC Remedy vs. Lansweeper report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.