We performed a comparison between BMC Helix Discovery and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is definitely useful."
"Accuracy and clarity are vastly improved for the service lines."
"It is a stable solution. The stability is okay."
"BMC provides great support. As managed service support, they are gold."
"A valuable feature concerns the ability to integrate with different solutions."
"BMC Helix Discovery is very intuitive."
"The most valuable feature of the solution is its application dependency mapping."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The most valuable feature is the distribution module."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The monitoring tools could be more stable."
"There are certain limitations in the mapping feature of the solution."
"A review of end of life data would be nice."
"Management of its own application infrastructure and integrations with other BMC tools."
"The license model could be more flexible and cheaper pricing."
"We would like updates more often."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Helix Discovery is rated 8.6, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our BMC Helix Discovery vs. IFS Cloud Platform report.
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