We performed a comparison between BMC FootPrints Service Core and BMC Remedyforce [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"This product solidly handles incident management, problem management, and change management."
"The discovery feature is very flexible."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The solution is very flexible."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"The reporting is very good and you can do incident matching."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The feature that we like best is the stability of the product."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The pricing could be a little lower and the product should cover more iTel versions."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"The mobile version of this product does not support asset management."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The look and feel is very dated."
"More flexible ways to change the existing configuration would benefit existing customers."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"They need to make it possible to more easily customize the user interface."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
Earn 20 points
BMC FootPrints Service Core is ranked 25th in Help Desk Software with 10 reviews while BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews. BMC FootPrints Service Core is rated 8.2, while BMC Remedyforce [EOL] is rated 7.8. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". BMC FootPrints Service Core is most compared with ServiceNow, whereas BMC Remedyforce [EOL] is most compared with .
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