CylancePROTECT vs SentinelOne Singularity Complete comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jan 23, 2024

We compared CylancePROTECT and SentinelOne Singularity Complete based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:

  • Ease of Deployment: CylancePROTECT offers a setup process that is considered easy and straightforward by some users, taking less than a month or a few weeks. On the other hand, the initial setup for SentinelOne Singularity Complete can be more complicated and time-consuming, ranging from a few minutes to several months.
  • Features: CylancePROTECT is highly praised for its straightforward implementation, utilization of AI to monitor user behavior, and proactive process tracking. On the other hand, SentinelOne Singularity Complete shines in its quick deployment of agents, efficient identification of threats, minimal utilization of resources, and strong defense against ransomware.
  • Room for Improvement: CylancePROTECT has room to enhance its price, ease of use, features, agent control, stability and support. SentinelOne Singularity Complete can improve its administrative interface, pricing, stability, integration functionality, control panel and feature communication. 
  • Pricing and ROI: CylancePROTECT is seen as pricey compared to Kaspersky and Symantec, while SentinelOne Singularity Complete is considered reasonably priced. However, both products offer purchasing flexibility and are viewed as reasonably priced. CylancePROTECT does not have a quantified ROI, whereas SentinelOne Singularity Complete has demonstrated favorable outcomes and multiple advantages for its users.
  • Service and Support: Customers have different experiences with the customer service provided by CylancePROTECT. Some express dissatisfaction due to non-existent or inadequate support. On the other hand, SentinelOne Singularity Complete usually receives positive feedback for its responsive and knowledgeable support.

Comparison Results: Based on user reviews, CylancePROTECT has advantages in terms of easy setup and control. It has a user-friendly interface, employs proactive AI monitoring, and has few false positives. However, it is criticized for its pricing, less user-friendly dashboard, and inadequate support and communication. On the other hand, SentinelOne Singularity Complete stands out in agent deployment, low resource usage, quick threat detection, and an intriguing interface. It also offers good value for the price, although improvements in administrative interface, stability, integration functionality, and reporting are suggested. Customer service and support for SentinelOne are generally positive, while the quality of support for CylancePROTECT is mixed.

To learn more, read our detailed CylancePROTECT vs. SentinelOne Singularity Complete Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution.""Additionally, when it comes to EDR, there are more tools available to assist with client work.""The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers.""he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features.""Fortinet is very user-friendly for customers.""It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain.""Ability to get forensics details and also memory exfiltration.""The most valuable feature is the analysis, because of the beta structure."

More Fortinet FortiEDR Pros →

"It provides good insight into the programs, applications, or websites that may need attention.""The initial setup of CylancePROTECT is very easy.""It is extremely simple to manage and deploy.""Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable.""Its setup is simple if you have a Windows device; it is executable.""The Application Guard and ByteGuard are useful features.""What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives.""Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected."

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"We collect a lot of telemetry from Singularity Complete.""I have found the activity timeline and threat analysis to be particularly useful.""The tool's most valuable feature is Vigilance Respond Pro monitoring. You don't have to have a dedicated SOC and worry about staffing.""The tool deletes the problem-causing process and prevents issues.""The most valuable feature is that it does what it says it will do. It fulfills its claims. It’s not really common for products to do that today.""The Storyline feature has significantly affected our incident response time. Originally, what would take us hours, now it takes us several minutes.""SentinelOne’s Rollback is its best feature.""I am particularly interested in the new app vulnerability module that is included with the Singularity Complete edition."

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Cons
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components.""The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud.""The support needs improvement.""Detections could be improved.""The dashboard isn't easy to access and manage.""FortiEDR can be improved by providing more detailed reporting.""We've encountered challenges during API deployment, occasionally resulting in unstable environments.""FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."

More Fortinet FortiEDR Cons →

"The price for this EPP platform is expensive and could be improved.""The solution’s technical support could be improved.""It's a good solution but some features just need to be updated.""CylancePROTECT could be improved in its technical support and communication.""The user interface is outdated.""If they can add more features on top of their Persona feature that would be ideal.""It should provide more details about the events that they have detected.""I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."

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"I rate Singularity Complete a seven out of ten for affordability. It's more expensive than our previous solution, but it does its job well. At the same time, there is some room for improvement. Cheaper is always better.""They need to improve how we install the software.""One way to improve and get additional benefits would be for SentinelOne to host the updated installer files for us, rather than us having to download and host them ourselves.""In terms of areas for improvement in SentinelOne Singularity Complete, it needs to give more straightforward directions or communication about detection or what has been detected.""I would like to see something a little more sophisticated than simply being able to mark a false positive as safe or there's usually just one or two options in certain areas and they're a little rudimentary at this stage.""We need to analyze the threats and make decisions based on that, so the analytics could be better at analyzing exactly where the threats are coming from.""Singularity Complete's process stream has room for improvement.""They can improve the administrative interface. They can make it more user-friendly."

More SentinelOne Singularity Complete Cons →

Pricing and Cost Advice
  • "I know it is tough to get big budget additions up front, but I highly recommend deploying environment wide and adding the forensic service."
  • "There are no issues with the pricing."
  • "The price is comprable to other endpoint security solutions."
  • "The pricing is typical for enterprises and fairly priced."
  • "I'm not familiar with pricing, but it looks a bit costly compared to other vendors I think."
  • "The pricing is good."
  • "I would rate the solution's pricing an eight out of ten."
  • "The hardware costs about €100,000 and about €20,000 annually for access."
  • More Fortinet FortiEDR Pricing and Cost Advice →

  • "Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
  • "The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
  • "​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
  • "Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
  • "Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
  • "We would just add more if there are new users, but right now you just need one license for per user."
  • "I think that the price we are paying is good for what it is."
  • "The monthly fee is $55 USD per user."
  • More CylancePROTECT Pricing and Cost Advice →

  • "The price is competitive, if you compare it with other solutions on the market."
  • "Spend money on the security for the endpoint."
  • "The price for it is very competitive compared to other Next Gen EPP."
  • "The per-seat cost is low, but you have to commit to a certain number of licenses for a year."
  • "The larger count you have, the deeper discount you will receive in your contract."
  • "Our licensing fees are about $5 USD per endpoint, per month."
  • "USD$6 per end point which decreases as end points increase."
  • "Pricing is a bit of a pain point. That's where we have not been able to convince all of our customers to use SentinelOne. The pricing is still on the higher side. It's almost double the price, if not more, of a normal antivirus, such as NOD32, Kaspersky, or Symantec."
  • More SentinelOne Singularity Complete Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I suggest Fortinet’s FortiEDR over FortiClient for several reasons. For starters, FortiEDR guarantees solid protection… more »
    Top Answer:The product's initial setup phase is very easy.
    Top Answer:Fortinet FortiEDR is available at a very competitive price compared to the other products in the market. Customers also… more »
    Top Answer:I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown… more »
    Top Answer:Currently, we have competitive pricing for Cylance, which is affordable enough to consider. However, similar pricing can… more »
    Top Answer:Following the acquisition by BlackBerry, there has been a noticeable slowdown in development and the introduction of new… more »
    Top Answer:Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks.… more »
    Top Answer:Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is… more »
    Top Answer:The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers… more »
    Comparisons
    Also Known As
    enSilo, FortiEDR
    Blackberry Protect
    Sentinel Labs, SentinelOne Singularity
    Learn More
    Overview

    Fortinet FortiEDR is a real-time endpoint protection, detection, and automated response solution. Its primary purpose is to detect advanced threats to stop breaches and ransomware damage. It is designed to do so in real time, even on an already compromised device, allowing you to respond and remediate incidents automatically so your data can remain protected.

    Fortinet FortiEDR Features

    Fortinet FortiEDR has many valuable key features, including:

    • Easily customizable
    • Real-time proactive risk mitigation & IoT security
    • Pre-infection protection
    • Post-infection protection
    • Track applications and ratings
    • Reduce the attack surface with risk-based proactive policies
    • Achieve analysis of entire log history
    • Optional managed detection and response (MDR) service

    Fortinet FortiEDR Benefits

    Some of the key benefits of using Fortinet FortiEDR include:

    • Protection: Fortinet FortiEDR provides proactive, real-time, automated endpoint protection with the orchestrated incident response across platforms. It stops the breach with real-time postinfection blocking to protect data from exfiltration and ransomware encryption.

    • Single unified console: Fortinet FortiEDR has a single unified console with an intuitive interface, which makes management easier. The solution automates mundane endpoint security tasks so your employees don’t need to do it.

    • Cost savings: With Fortinet FortiEDR you can eliminate post-breach operational expenses and breach damage costs.

    • Flexibility: Fortinet FortiEDR can be deployed on premises or on a secure cloud instance. With Fortinet FortiEDR, endpoints are protected both on- and off-line.

    • Scalability: Because Fortinet can be deployed quickly and has a small footprint, it is easy to scale up to protect hundreds of thousand endpoints.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Fortinet FortiEDR users.

    An Owner at a security firm says, "The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers. The customer has literally about 800 cash registers. That was the use case for Fortinet FortiEDR - to get that down into a tiny space. The only way to do that was to use this product because it had that ability to unbundle services that were a surplus.”

    Chandan M., Chief Technical Officer at Provision Technologies LLP, mentions, “The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration.” He also adds, “The security is also very good and the firewall response is good.”

    Harpreet S., Information Technology Support Specialist at Chemtrade Logistics, explains, "It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."

    DeAndre V., Senior Network Administrator at a financial services firm, states, “The dashboard is easy to follow and use. The deployment and uninstalling were easy. I like the detailed information about the path of a file that might be suspicious. Being able to check that out was easy to follow. Exceptions are easy to create and the interface is easy to follow with a nice appearance.

    Blackberry Protect is a next generation artificial intelligence (AI) based endpoint protection platform (EPP) that prevents breaches and provides added controls for safeguarding against sophisticated cyberthreats. It uses predictive analysis to quickly and accurately find even the most advanced threats before they ever take place. Blackberry Protect’s cloud-based supercomputer mines hundreds of millions of files from all over the cloud, allowing it to predict and stop any hacker dead in their tracks.

    Blackberry Protect runs on a lightweight agent and requires no internet connection. Instead of taking up massive amounts of computing power, it typically requires less than 1% of a system’s available computing resources. In addition, it only needs to be upgraded if the model is improved, which means that you can run it on your local servers and have constant and uninterrupted access to it.

    Benefits of Blackberry Protect

    Some of the benefits of using Blackberry Protect include:

    • The use of advanced AI analytics to provide extremely fast protection. The solution scans any and all applications that attempt to execute commands in your system. If it determines that the application is a threat, then it will respond to the threatening action within milliseconds. The anti-viral software will cancel or disallow any actions that the application attempts to initiate.
    • Minimizing of potential threats by cutting off the access of unauthorized devices. Blackberry Protect allows users to determine which devices are allowed to run on their network. It enforces the security rules that your system administrators set and denies hackers the ability to penetrate your system through unapproved devices.
    • Uses less computing power while still providing your system with a robust level of protection. Blackberry Protect runs on a lightweight agent that requires you to devote a fraction of the computing power that similar solutions require. This ensures that your system does not have to sacrifice security for processing power.

    Reviews from Real Users

    The Blackberry Protect software stands out among its competitors for a number of reasons. Two major ones are the artificial intelligence and machine learning algorithms that the solution uses to detect and deal with threats and the ability to scale your level of protection according to your needs.

    PeerSpot user Donald D., the owner of Terra Controls, notes the value of having both artificial intelligence and machine learning in a single product when he writes, “The most valuable feature is the AI and ML-based virus protection that does not rely on signature-based detection methods. The way this product works is that it does not go to a central server to pick up the latest virus definitions. Instead, it's a processor-powered search that checks to see if anything out of the ordinary is running on your machine. It looks for anomalies and cancels processes that do not look normal. For example, if a program tries to read the registry and then make a change, but it hasn't been authorized, then it is assumed to be a bad actor and the process is canceled or the action is disallowed.”

    PeerSpot user Orlando B., Head of Systems at SKN Caribecafe Ltda, noted how this program is not a one-size-fits-all solution when he writes, “The solution is very good at quickly and easily changing the levels of protection for each computer and server. It's very easy to control and to see what is happening with each computer. It's very easy to choose which computer I can look at and check.”

    SentinelOne is a leading comprehensive enterprise-level autonomous security solution that is very popular in today’s marketplace. SentinelOne will ensure that today’s aggressive dynamic enterprises are able to defend themselves more rapidly, at any scale, and with improved precision, by providing comprehensive, thorough security across the entire organizational threat surface.

    SentinelOne makes keeping your infrastructure safe and secure easy and affordable. They offer several tiered levels of security and varied payment options. SentinelOne works well with Linux, Windows, and MacOS, and can successfully support legacy infrastructures as well as the newer popular environments, including the latest operating systems. The single pane of glass management will save time and money by reducing manpower and ensuring comprehensive security protection of all your endpoints locally and worldwide.

    SentinelOne offers intensive training and support to meet every organization’s unique business needs.

    SentinelOne's levels of services and support include, but are not limited to:

    SentinelOne GO is a guided 90-day onboarding service to ensure successful deployment and success. It assists with the deployment planning and overview, initial user setup, and product overviews. It provides ongoing training and advisory meetings, ensuring that everything is set up correctly and that your team understands the appropriate protocols to ensure success.

    SentinelOne offers multi-tiered support based on your organizational needs from small business to enterprise, using their Designed Technical Account Management (TAM). They have support for every business level: Standard, Enterprise, and Enterprise Pro. SentinelOne is always available to ensure that you and your organization work together to minimize the risk of downtime and any threat exposure.

    Threat Hunting & Response Services

    Support for threat hunting and response include Watch Tower, Watch Tower Pro, Vigilance Respond, and Vigilance Respond Pro. Each of these services builds on the other, progressively adding features based on your organizational needs.

    Watch Tower: This is the entry-level plan and includes: Active campaign hunting and cyber crime alerts and course correction for potential threats, access to the Monthly Hunting & Intelligence Digest.

    Watch Tower Pro: Includes everything in WatchTower and customized threat hunting for all current & historical threats, unlimited access to Signal Hunting Library of Pre-Built Queries, Incident-Based Triage and Hunting, continuous customer service, followup and reporting, a Security Assessment, and quarterly Cadence meetings.

    Vigilance Respond: Includes all of the features of Watch Tower in addition to a security assessment and Cadence meetings, which are on-demand. Provides the features of Watch Tower Pro in addition to 24x7x365 monitoring, triage, and response.

    Vigilance Respond Pro: Includes all of the features of the above options, including a security assessment and quarterly cadence meeting as well as a complete digital forensic investigation and malware analysis.

    Reviews from Real Users

    Jeff D. who is an Operations Manager at Proton Dealership IT, tells us that "The detection rate for Sentinel One has been excellent and we have been able to resolve many potential threats with zero client impact. The ability to deploy via our RMM allows us to quickly secure new clients and provides peace of mind."

    "The most valuable feature varies from client to client but having absolute clarity of what happened and the autonomous actions of SentinelOne are what most people find the most assuring." relates Rae J., Director IR and MDR at a tech services company.

    Sample Customers
    Financial, Healthcare, Legal, Technology, Enterprise, Manufacturing ... 
    Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
    Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank
    Top Industries
    REVIEWERS
    Financial Services Firm21%
    Comms Service Provider11%
    Manufacturing Company11%
    Educational Organization5%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government8%
    Manufacturing Company8%
    Financial Services Firm8%
    REVIEWERS
    Manufacturing Company21%
    Financial Services Firm13%
    Security Firm13%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company12%
    Government8%
    Financial Services Firm6%
    REVIEWERS
    Manufacturing Company16%
    Computer Software Company10%
    Financial Services Firm9%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Manufacturing Company6%
    Comms Service Provider6%
    Government6%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise16%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise50%
    REVIEWERS
    Small Business67%
    Midsize Enterprise11%
    Large Enterprise22%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise20%
    Large Enterprise52%
    REVIEWERS
    Small Business40%
    Midsize Enterprise24%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise19%
    Large Enterprise46%
    Buyer's Guide
    CylancePROTECT vs. SentinelOne Singularity Complete
    March 2024
    Find out what your peers are saying about CylancePROTECT vs. SentinelOne Singularity Complete and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    CylancePROTECT is ranked 28th in EPP (Endpoint Protection for Business) with 37 reviews while SentinelOne Singularity Complete is ranked 2nd in EPP (Endpoint Protection for Business) with 174 reviews. CylancePROTECT is rated 8.0, while SentinelOne Singularity Complete is rated 8.8. The top reviewer of CylancePROTECT writes "Ensures advanced AI-driven threat detection to provide robust endpoint security, effectively preventing both known and unknown threats with minimal impact on system performance". On the other hand, the top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". CylancePROTECT is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Trend Micro Deep Security, whereas SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace, ThreatLocker Protect and Intercept X Endpoint. See our CylancePROTECT vs. SentinelOne Singularity Complete report.

    See our list of best EPP (Endpoint Protection for Business) vendors.

    We monitor all EPP (Endpoint Protection for Business) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.