We performed a comparison between BigPanda and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main thing that we like about BigPanda is the user interface."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"The program is very stable."
"The solution is user-friendly and has good performance and certification."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The best of a bad lot was the error message deduping."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The glass tables are very helpful."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"Customers have noted the solution helps streamline incident management."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The root cause analysis is very helpful for us."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The cost of this product is too high compared to New Relic."
"We had to use a partner for the deployment."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"Lacks sufficient dashboard features."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The usability needs to improve, because it is a pure code environment."
"BigPanda attempts a little of everything and fails at most."
"The solution could improve by having better integration."
"We'd like them to show more inputs on the dashboard."
"Splunk ITSI consumes a lot of CPU resources."
"We have problems doing upgrades and operating alternate new versions."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"We also faced challenges relating to UI development."
"The solution should integrate more features in NEAP."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
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BigPanda is ranked 10th in IT Alerting and Incident Management with 11 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 27 reviews. BigPanda is rated 7.4, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of BigPanda writes "Enables faster on-boarding, beneficial API integration, but correlations could improve". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, ServiceNow IT Operations Management and Datadog, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and Zabbix. See our BigPanda vs. Splunk ITSI (IT Service Intelligence) report.
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