We performed a comparison between BeyondTrust Remote Support and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Offers a secure method of access without having to install agents everywhere."
"This is a very secure product."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The solution is stable."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The possibility to integrate a chatbot would take this product to the next level."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Although the learning curve is steep, the product is well-documented."
"In the next release, I would like remote access to Chrome included."
"Technical support for this region can be improved."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Serviceaide ChangeGear is ranked 31st in IT Service Management (ITSM). BeyondTrust Remote Support is rated 9.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
