We compared Auvik and IBM SevOne Network Performance Monitoring across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. IBM SevOne NPM is seen as costly, particularly for smaller businesses.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses.
"We can manage the entire system across the network and troubleshoot the pain points."
"The best features are the alerting and monitoring."
"The most valuable features include the inventory management and alerting capabilities."
"The solution provides detailed device information, including serial numbers, configurations, IP, warranty status, and when the device was purchased. This is very helpful when it comes to replacing old devices."
"The monitoring and management functions of Auvik are as easy as they can be for the functions they do. It's definitely the easiest product I've ever used."
"I have found Auvik extremely stable. They do a lot of scheduled maintenance, but it's almost always on the weekends, so it doesn't impact us."
"Remote accessibility of the network devices is the most valuable feature. I often have to log into switches and routers to make changes, and I can do so from any computer as long as I have an Internet connection. I don't need to have my laptop or a VPN. Auvik is faster."
"Auvik has decreased our mean time to resolution. It's easier to find the devices on the network and pull out the information. Of course, the SNMP is also good to get the logs. It helps in the network debugging or if we have to find any problems."
"The network mapping is an excellent feature, as each device is represented by a different shape or object, which is great for helping us, our staff in training, and our customers understand how the network is structured. Seeing the bigger picture helps immensely, as we provide remote support; we're not boots on the ground."
"It also gives us the closest thing to real-time insight into network performance that we have, with just a 10-second delay. It's very important for us to know the health of the infrastructure very quickly."
"Another useful feature is that SevOne gives you real-time insights into your network performance. It polls every five minutes. That is important for our customers because there are some network teams that are always monitoring their networks."
"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."
"The most valuable feature as of late has been the API integration with ServiceNow."
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."
"The automation feature is good because if your CMDB is OK and it is already in sync, then the automation part is good to go."
"The feature that I have found most valuable is the scale-up and scale-down. The scale-up is an operation where the CPU boosts-up and then the memory will boost-up. That works awesomely."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"The Wi-Fi side needs improvement."
"The performance could be better; it gets a little clunky and slow-moving at times, and I wonder if that's due to the VM or if it's just the nature of the tool."
"I've had some issues where the solution repeatedly discovers a device I don't want to manage and alerts me about it. This is probably me not using the tool correctly, or it could be Auvik recognizing the device in different ways."
"It would be cool if they came out with an app, but running the browser isn't bad."
"I've been finding some features difficult. It might be because I'm used to PRTG, and Auvik works differently. When it comes to monitoring a simple IP address, Auvik makes it a bit harder and more complex because you have to create a service inside the site. It's not just creating a sensor and having it ping the device. You need to go to the site and create the service."
"It is amazing in keeping device inventories up-to-date. It mostly keeps them up to date as things change. There were a couple of hiccups where a device would get replaced and the mapping would break, and we'd have to go in and fix the mapping. It was with devices that Auvik couldn't fully discover or devices that would change frequently, such as cell phones or other devices on the network that are dynamic and change all the time. The integration would just show up with an IP address and a MAC address. There was no other information in them, which wasn't very helpful. They were the devices that Auvik wasn't able to discover fully. If they had full SNMP or SSH credentials and Auvik knew what the device was and it was matched correctly in Auvik, then Auvik could push it through."
"Price sensitivity is an issue in the country where we use Auvik because of our exchange rate. It would be helpful if they could offer a slightly more affordable price in this region. I'd also like to see Auvik introduce more AI-driven features."
"The pricing model could also be improved, as the unlimited selection isn't unlimited. The billing work on the build devices and components, and I've tried to set up the solution in a few different configurations, resulting in multiple build devices each time. Therefore, I question the cost-effectiveness for a business of our size."
"I want to see improvement around backups; we had a case where we created a ticket for online support, and they were able to set up backups for one of our devices, but they were unwilling to do the same backup script with a different device. The script uses the same code, just a different model number, and the engineers weren't willing to add it to the other model."
"With the administrative management of the appliance, if some object appears from SevOne because something changed in the network or whatever, then as an administrator you will not be aware. If you are using this object in a report, this object will disappear from the report and you will not be aware of it. So, if you have 1,000 reports, you cannot always check these reports everyday to see if objects are missing or information has disappeared. We don't have any information on alerts, saying that something is happening there and maybe we need to take action. If an object was replaced by another one, or if a link was replaced by another one, then the graph needs to be changed because it doesn't exist in the graph anymore. However, we don't have this information."
"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."
"The tool needs improvement in non-Cisco SD-WAN."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"The method of searching for SIP and the way to create the groups."
"The customizations are very hard. The person doing it has to be very good at analytics and has to be very good in all languages"
"I'm not really sure if this was the software's fault or a server issue, but a couple of years back the disks were failing on our SevOne physical server every month and the server would go down. The secondary server took over from the primary until the disk issue was resolved. That was annoying."
"User-friendly, multi-tenancy."
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Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 131 reviews while IBM SevOne Network Performance Management (NPM) is ranked 21st in Network Monitoring Software with 52 reviews. Auvik Network Management (ANM) is rated 8.8, while IBM SevOne Network Performance Management (NPM) is rated 8.6. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, Meraki Dashboard, SolarWinds NPM and Zabbix, whereas IBM SevOne Network Performance Management (NPM) is most compared with LogicMonitor, Instana Infrastructure Monitoring, SolarWinds NPM, Splunk Enterprise Security and Zabbix. See our Auvik Network Management (ANM) vs. IBM SevOne Network Performance Management (NPM) report.
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