We performed a comparison between Arctic Wolf Managed Detection and Response and Secureworks Taegis ManagedXDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The case interface is Binary Defense MDR's most valuable feature."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"The agents give pretty good visibility into what is happening at the endpoint."
"After an easy onboarding, the monitoring started immediately."
"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."
"This service makes answering audits much easier since it covers so many security best practices."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"They provide useful quarterly updates."
"The tool's most valuable feature is its ease of implementation."
"The solution definitely made us way more aware of the possibilities out there."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The most valuable feature is the fast alerting and response time."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The most valuable features are IDS and IPS."
"We can easily isolate affected machines in the network."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"The current reporting system could benefit from improvement."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I would like to get more reports from Binary Defense about what they're blocking."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"More integrations with various security tools to improve data ingestion would be beneficial."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"They could probably expand on their integration tools. They can integrate with more security tools."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"In the next release of this solution, I would like to see file integrity monitoring."
"It would be nice if the solution were a little more affordable."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
More Arctic Wolf Managed Detection and Response Pricing and Cost Advice →
More Secureworks Taegis ManagedXDR Pricing and Cost Advice →
Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 14 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary MDR, Huntress, SentinelOne Vigilance and Alert Logic, whereas Secureworks Taegis ManagedXDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Rapid7 MDR, Sophos MDR and Microsoft Defender Experts for Hunting. See our Arctic Wolf Managed Detection and Response vs. Secureworks Taegis ManagedXDR report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
