Flexible ITIL and ITSM Software
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.
Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.
Features
End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
- Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
- Available both as a hosted cloud solution and as an in-house deployment.
- Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
- One affordable price that includes all features and functionality. No hidden fees, no surprises.
Quest Stat for Oracle E-Business Suite streamlines change management and version control processes for Oracle E-Business Suite environments, making it an essential tool for companies seeking efficient and reliable management of application changes.
Focusing on managing changes within Oracle E-Business Suite, Quest Stat offers a robust framework for version control, ensuring that modifications are correctly deployed across environments. Its ability to track and maintain changes enhances collaboration among teams, reducing errors and downtimes. The tool is designed to support continuous integration and deployment practices, which are crucial for maintaining business continuity and efficiency. Users appreciate its capacity to handle complex change management tasks, though there is room for improvement in its integration capabilities with other systems.
What are the most important features of Quest Stat for Oracle E-Business Suite?
- Change Management: Facilitates tracking and migrating application changes across environments.
- Version Control: Maintains a history of changes to manage rollbacks and audits.
- Integration Support: Connects with Oracle databases and application environments.
What benefits and ROI can you expect from using Quest Stat?
- Reduced Downtime: Efficiently manages changes to minimize system downtime.
- Improved Collaboration: Simplifies team interactions with clear version tracking.
- Enhanced Auditing: Provides traceability and records for compliance purposes.
In industries such as finance, healthcare, and manufacturing, Quest Stat is implemented to support continuous operations where change management is crucial. Its functionality enables organizations to manage regulatory updates and system enhancements seamlessly, ensuring that business processes are uninterrupted and secure.
