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Agiloft ITSM ITIL Service Desk Suite vs Ivanti Neurons for ITSM comparison

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Agiloft ITSM ITIL Service Desk Suite and Ivanti Neurons for ITSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Anonymous User
We use it for handling requests. It has reduced the IT staff required.
We were able to reduce the IT staff from 4 to 1.5 FTE, to handle the 2500/monthly requests.
BernardLugalia
Provides comprehensive visibility into the environment and cloud version streamlines productivity by automatically...
Neurons with ITSM have made our work easier. For example, unlike SCCM, we can patch Linux systems with partial DNS changes. Asset management has... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
  • "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
  • "The product is affordable for small businesses."
  • "The price is on the higher side. The support is included in the standard licensing fees."

    • More Ivanti Neurons for ITSM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Ivanti Neurons for ITSM?
    Top Answer:I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for Ivanti Neurons fo...
    Top Answer:The price is on the higher side. The support is included in the standard licensing fees.
    Read all 7 answers   →
    What needs improvement with Ivanti Neurons for ITSM?
    Top Answer:For our region, there is room for improvement in price. So, maybe if Ivanti can bundle all the features together. Like, have one console instead of separate ones for different features. The customer… more »
    Read all 9 answers   →
    Ranking
    30th
    out of 49 in IT Service Management (ITSM)
    Views
    197
    Comparisons
    162
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    10th
    out of 49 in IT Service Management (ITSM)
    Views
    1,703
    Comparisons
    642
    Reviews
    6
    Average Words per Review
    565
    Rating
    8.3
    Comparisons
    Also Known As
    Agiloft ITSM/ITIL Service Desk Suite, Agiloft IT Service Management
    HEAT Service Management
    Learn More
    Agiloft
    Ivanti
    Video Not Available
    Overview
    Flexible ITIL and ITSM Software

    Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

    What we can do for you

    Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

    Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

    Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

    Features

    End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

    Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

    Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

    Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

    Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

    Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


    “Agiloft is one of the most caring and responsive vendors that I have ever worked with”
    — Dave Ross, Cal Poly


    Get more information | Try it now | Request a demo


    What Makes Us Different
    • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
    • Available both as a hosted cloud solution and as an in-house deployment.
    • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
    • One affordable price that includes all features and functionality. No hidden fees, no surprises.

    Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

    Sample Customers
    Affinity Development Group, ArcaTech Systems, Carestream Health, CareView Communications, Chester County, Chevron Corporation, Conde Nast, CSF International, DCG Systems, East Virginia Medical School, EMC, Hopkins County Board of Education, Hot Topic Media, Lattice Semiconductor, Lexnet Consulting Group
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company29%
    Retailer29%
    Educational Organization14%
    Government14%
    VISITORS READING REVIEWS
    Government19%
    Healthcare Company10%
    Computer Software Company10%
    Manufacturing Company7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business53%
    Midsize Enterprise13%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise69%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    Agiloft ITSM ITIL Service Desk Suite is ranked 30th in IT Service Management (ITSM) while Ivanti Neurons for ITSM is ranked 10th in IT Service Management (ITSM) with 14 reviews. Agiloft ITSM ITIL Service Desk Suite is rated 10.0, while Ivanti Neurons for ITSM is rated 8.2. The top reviewer of Agiloft ITSM ITIL Service Desk Suite writes "We use it for handling requests. It has reduced the IT staff required". On the other hand, the top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". Agiloft ITSM ITIL Service Desk Suite is most compared with Clarity SM, whereas Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.