ACI Worldwide Global Payments Hub vs WorkFusion comparison

ACI Worldwide and WorkFusion are both solutions in the Process Automation category. ACI Worldwide is ranked #33 with an average rating of 8.0, while WorkFusion is ranked #12 with an average rating of 7.5. ACI Worldwide holds a 0.1% mindshare in PA, compared to WorkFusion’s 0.5% mindshare. Additionally, 100% of ACI Worldwide users are willing to recommend the solution, compared to 84% of WorkFusion users who would recommend it.

ACI Worldwide Global Paymen...

Read 1 ACI Worldwide Global Payments Hub review

178 Views
173 Comparison Views

100% willing to recommend

WorkFusion

Read 32 WorkFusion reviews

3,013 Views
482 Comparison Views

84% willing to recommend

ACI Worldwide Global Paymen...

WorkFusion

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Executive Summary

We performed a comparison between ACI Worldwide Global Payments Hub and WorkFusion based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation.

To learn more, read our detailed Process Automation Report (Updated: June 2025).

Buyer's Guide

Process Automation

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ACI Worldwide Global Paymen...

Ranking in Process Automation

33rd

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (10th), Intelligent Document Processing (IDP) (9th)

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.1%, down from 0.3% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Prabhash Ray

Pre-Sales Consultant at Capco

Robust cloud model support and offers competitive pricing with a pay-per-use model

This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."

"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."

"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."

"The platform remains stable with well-designed processes, despite being a complex and technical tool."

"The customer support is very responsive."

"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"In our opinion this group are the leaders in providing RPA solutions."

"We can see that its competitive ability is quite good."

More WorkFusion pros

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."

"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."

"The solution is not user-friendly, this is something they should improve."

"Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."

"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."

"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."

More WorkFusion cons

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."

"I can't speak to pricing. It's a contract signed by upper management."

"We are on an annual contract to use the solution."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"Find it online."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

29%

Computer Software Company

15%

Government

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ACI Worldwide Global Payments Hub?

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What is your experience regarding pricing and costs for ACI Worldwide Global Payments Hub?

I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.

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What needs improvement with ACI Worldwide Global Payments Hub?

There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents. Another area of improvement is setup. It could be made easier.

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What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

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What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

See all answers

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Comparisons

No data available

UiPath Platform vs WorkFusion

Compared 36% of the time

Microsoft Power Automate vs WorkFusion

Compared 17% of the time

Automation Anywhere vs WorkFusion

Compared 13% of the time

Tungsten RPA vs WorkFusion

Compared 8% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

More WorkFusion Competitors

Product Reports

Buyer's Guide

Process Automation

June 2025

ACI Worldwide Global Payments Hub report

Download ACI Worldwide Global Payments Hub product report

Buyer's Guide

WorkFusion

June 2025

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Also Known As

Worldwide Global Payments Hub

No data available

Overview

ACI Universal Payments for a real-time hub is a modern, flexible solution that enables you to deliver consistent, scalable, real-time banking services across a variety of payment types, channels, networks and currencies.

ACI Worldwide

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

WorkFusion

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: June 2025.

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