"It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible."
"This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."
"The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly."
"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."
"The most valuable feature is the Access Rights Manager."
"It's good at monitoring system-specific things like ports, services."
"The most valuable feature is application monitoring."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."
"Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable... It will just take a little bit of time for their user interface to get a little bit better."
"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."
"It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation."
"I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"Support for the IBM Mainframe is needed."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."
"The stability, flexibility, and ease of use could be improved."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
Earn 20 points
Accedian provides performance analytics and end user experience solutions for on-premise, cloud and hybrid IT infrastructures. Accedian SkylightTM delivers unified network and application performance monitoring (NAPM) visibility across the entire application and network chain, with best in class resolution and velocity. This enables Accedian customers to assure their business-critical digital infrastructure and unlock the full productivity of their users.
SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.
Accedian Skylight is ranked 12th in Application Performance Management (APM) with 4 reviews while SolarWinds Server and Application Monitor is ranked 9th in Application Performance Management (APM) with 7 reviews. Accedian Skylight is rated 9.0, while SolarWinds Server and Application Monitor is rated 7.8. The top reviewer of Accedian Skylight writes "Solves network issues quickly, saving engineering time". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "Has good configuration capabilities and very good monitoring". Accedian Skylight is most compared with ThousandEyes, SolarWinds NPM, NETSCOUT nGeniusONE, Dynatrace and Netrounds, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Microsoft Endpoint Configuration Manager and BMC TrueSight Operations Management. See our Accedian Skylight vs. SolarWinds Server and Application Monitor report.
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