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Clarity SM Primary Use Case

ESM Specialist at Gijima

We use the solution primarily for call logging and checking, but we also use it with other products that are related to CA. It's mainly for monitoring and event management from the infrastructure management perspective which integrates or interfaces into CA SDM for ticket logging. We also use it to check the SLA using what is referred to as the embedded service desk. We're about to introduce service catalog. It's one of the CA products that integrate nicely with it so we'll be using the new features of self-service and the xFlow engine. I'm an ITSM specialist and we have a partnership with Clarity SM. 

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Senior Engineer at a financial services firm with 1,001-5,000 employees

We use it for our incident request processes and also our change-over processes as well as our problem processes. It's our main CMDB.

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ESM Specialist at Gijima

We are a solution provider and this is one of the systems that we implement for our clients.

This solution covers most of the IT lifecycle. The emphasis is mainly on incident management, change management, program management, and request fulfillment. We also have the System Management patch for network monitoring. 

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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.
Enterprise Solutions & Services Head at Duroob Technologies

We are a partner with CA Technologies, and we've done major implementations of Clarity for around 40 to 50 different customers of various sizes. Some are small, while others have a massive infrastructure running multiple instances of the CA Service Desk. It's deployed exclusively on-premises, and that's one of the reasons CA is losing market share: It doesn't offer a cloud solution.

Our customers implement Clarity for incident, change, process, configuration, and problem management. The service catalog is another popular feature they use. Clarity offers process automation as well. You can make multiple dynamic workflows to compile or integrate those processes. 

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TS
IT Administrator / Help Desk Platform at Inter cars

We primarily use the solution for incident and change management.

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DF
Project Manager at a mining and metals company with 10,001+ employees

We are primarily using this solution for incident requests. We track our CI CMDB change requests. We are using Service Desk Manager in a wide scope that is not in a single location but across Europe.

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Project Manager at Mutualidad de la Abogacía

Our primary use case for Clarity is to manage portfolios and projects, and to manage the software. 

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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.