Sales Engineer at a tech services company with 51-200 employees<\/div><\/div><\/div><\/div>
Nov 7, 2020<\/div><\/div>
Automatic orchestration is the most valuable. The feature for designating some cases or incidents to the right PM for resolution, first call resolution, and change management are also important. \n\nThe self-service feature and knowledge base resolutions are helping the customers in resolving issues rather than opening tickets.<\/span><\/div><\/div><\/div>