BMC Helix Discovery Room for Improvement

Shirish Kamalapurkar - PeerSpot reviewer
Solutions Architect at Kinsfolk Technology Private Limited

The solution should have different portals and logins for each customer so only that customer's assets show. As a service provider, we manage multiple customers so would prefer to view their assets separately. 

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SS
Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

The solution is old technology and customizations are very difficult. Other Discovery tools and ITSM tools are more user-friendly for customizations. 

From the Discovery perspective, the solution decommissioned Drift which was used to identify variances between baseline and new CIs. Drift was used once data pushed to the CMBD. It might not have been highly used, but now Drift is gone with no replacement. 

From the ITSM perspective, the solution decommissioned Smart Reporting when it was only launched four or five years ago. The tool was a good analytical reporting module. It is unclear why the solution invested so much in the tool when they had no clear roadmap. They might provide some other alternative but this was not a stable move. 

The solution is not user friendly. 

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Faisal-Syed - PeerSpot reviewer
Technical Lead at GBM

It's very easy to use the solution if you are configuring a domain-based Windows environment. Still, if you want to discover some Linux-based environments, it's a little tricky. BMC Helix Discovery needs more customization options.

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Buyer's Guide
BMC Helix Discovery
March 2024
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
ShashiGupta - PeerSpot reviewer
Soo at a manufacturing company with 10,001+ employees

The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas.

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NC
System Design Manager at a manufacturing company with 10,001+ employees

There are certain limitations in the mapping feature of the solution.

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Shahriyar Atayev - PeerSpot reviewer
Senior System Administrator at a financial services firm with 501-1,000 employees

We would like updates more often.

The virtual appliance with agentless discovery is very good and simple and doesn't need any improvement.

It will be better if the Nutanix architecture is more detailed.

I want to note the high stability and smooth operation of this system. New patches and updates are always coming and help to improve the performance of the system in a real way.

I don't know what else could be improved in this system. I am always satisfied with this product's full functionality and timely updates.

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CG
Project Manager & Managing Director at Geo Consulting (Aust) Pty Ltd

There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.

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RajuM - PeerSpot reviewer
BMC Remedy Consultant at a tech services company with 1-10 employees

The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data. 

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Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA

The monitoring tools could be more stable. Their TrueSight offering isn't as good as it could be.

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Sam Roberts - PeerSpot reviewer
Service Delivery Manager at Emirates Nuclear Energy Corporation

The license model could be more flexible and cheaper pricing.

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VarunPandey - PeerSpot reviewer
Presales Consultant for Service Management at Coforge Growth Agency

The product is not fully automated. The solution should add a little more automation for vertical mapping.

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CS
System and Infrastructure engineer at a insurance company with 51-200 employees

I faced some minor problems with the product, but BMC updates Helix Discovery every month, which makes the product work very well.

The solution's scalability is an area with certain shortcomings where improvements are needed.

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Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA

The CMDB could be improved. Getting data from the CMDB is the greatest challenge. 

Also, integration with the system, the platform itself, can be difficult. For best results, you need to integrate with internal vendors. 

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DH
Manager, Solutions Engineering at Fusion

I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.

There should be more education to the customer that while you can set this tool up and walk away from it, just like any other IT tool, it requires care and feeding as your environment grows and your technology library scales out. You need to sit down and think about how do you manage your asset library. Sure, you can collect everything, but is there a business case for everything you're collecting? Maybe there is some rudimentary training, or some rudimentary thought leadership, which needs to be provided around it. Because while you can discover everything, it doesn't mean you should.

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Jan Prochazka - PeerSpot reviewer
Servicenow Principal & Consultant at GuideVision

There is still room for improvement in terms of stability and scalability. 

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Madhurima  Singh - PeerSpot reviewer
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great.

In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.

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AR
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees

While I consider the solution to be good, it should better be able to integrate with other solutions. 

The solution does not offer 100 percent availability, but 99 to 99.5 percent. 

It would be nice to see more updates to the solution. Every two months it delivers new features which contain new infrastructure and configurations. 

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it_user790899 - PeerSpot reviewer
Technical Consultant - Service Assurance & Automation at a tech services company with 10,001+ employees

Management of its own application infrastructure and integrations with other BMC tools.

Also, a review of end of life data would be nice.

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Buyer's Guide
BMC Helix Discovery
March 2024
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.