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BMC Helix Discovery Room for Improvement

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees

The monitoring tools could be more stable. Their TrueSight offering isn't as good as it could be.

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AR
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees

While I consider the solution to be good, it should better be able to integrate with other solutions. 

The solution does not offer 100 percent availability, but 99 to 99.5 percent. 

It would be nice to see more updates to the solution. Every two months it delivers new features which contain new infrastructure and configurations. 

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CG
Project Manager & Managing Director at a non-profit with 1-10 employees

There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.

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Buyer's Guide
IT Asset Management
July 2022
Find out what your peers are saying about BMC, ServiceNow, Device42 and others in IT Asset Management. Updated: July 2022.
619,967 professionals have used our research since 2012.
Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees

The CMDB could be improved. Getting data from the CMDB is the greatest challenge. 

Also, integration with the system, the platform itself, can be difficult. For best results, you need to integrate with internal vendors. 

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Buyer's Guide
IT Asset Management
July 2022
Find out what your peers are saying about BMC, ServiceNow, Device42 and others in IT Asset Management. Updated: July 2022.
619,967 professionals have used our research since 2012.