Barracuda CloudGen Firewall Room for Improvement
There is room for improvement in
- the support language.
The support they're providing right now is from a different country, and in our country, there are people—network admins and IT heads—who don't speak English properly. So Barracuda needs to provide support agents who speak additional languages, such as Bangla.
Another problem with Barracuda, in my experience, is the appliance lifetime. For example, the policy for the X300 device that they sold to us was that you renew every year and, after the third year, you get a new appliance. But after the third year, they made the device obsolete. So instead of getting the next one free, they charged me for a new one. This kind of bad sales practice is not appreciated.View full review »
The management program is something that only certain people understand. It does its own logic sometimes. It's very hard to use it. Barracuda is complex in terms of doing simple things. It could be more user-friendly. It needs to be more logical.
The price is a bit higher than other vendors.View full review »
System Administrator at a healthcare company with 11-50 employees
The solution could be improved with visibility into the traffic about what's happening at a given time. I think the analytics are weak and although it appears to be doing its job, it's difficult to know exactly what it's doing.
I would like to see complete, real time and historical playback of all traffic and the amount of bandwidth utilized by each network.View full review »
The biggest issue that I have with this solution is that it is not super intuitive. Once you know what to do, things make sense, but you can't just open the program and start doing things. It would be great if there was a little bit more guided usage inside the program.View full review »
Consulting Engineer at IV4
I think the command line could be improved. In Cisco, Palo Alto and Juniper, the command line is a little more friendly. Everything I do is command line, I don't use a GUI interface. So you get used to using commands in the command line that have better command line tools.View full review »
Head of Technology and Operations at a tech services company with 11-50 employees
The administration UI could be better. It should also have better application detection policies.View full review »