Barracuda CloudGen Firewall Room for Improvement
The management program is something that only certain people understand. It does its own logic sometimes. It's very hard to use it. Barracuda is complex in terms of doing simple things. It could be more user-friendly. It needs to be more logical.
The price is a bit higher than other vendors.
View full review »I would like to see the connection improved. We now have a one gigabyte connection and the old firewall has 500 MBs. That's not enough, which is why we are also buying a new firewall for at least one gigabit, which will give us a faster line and faster internet.
In the next release, I'd like to see more security for viruses and similar things and also block DDOS.
MC
Moeen Chowdhary
IT Manager at a construction company with 5,001-10,000 employees
They have a very complicated interface. It's very hard to learn.
The administration interface should be more intuitive or easier to use. They should also include bundle training. That would be a benefit.
The initial setup is complex.
View full review »Buyer's Guide
Barracuda CloudGen Firewall
April 2024
Learn what your peers think about Barracuda CloudGen Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,847 professionals have used our research since 2012.
While using Barracuda CloudGen Firewall, we encounter issues with VPN profiles for Windows. It could be improved.
View full review »The biggest downside is that it is quite an expensive product. So a little bit better pricing or some options for a little bit cheaper device would be nice. They are quite complex to get up and running for anything beyond a basic installation. They could do something better with their initial setup wizard to make things just a little bit easier. Besides that, they're pretty good as far as I'm concerned.
View full review »It would be better if they had a trace and trap feature. It's hard for me to say anything bad about Barracuda. This is because we had a firewall go down in the town of Kirkland Lake, and it was a blown-out port, and they had an instant replacement.
View full review »RO
Ron_Ogan
Consultant at IEEE
Improvement should focus on fixing vulnerabilities. One of the issues with firewalls is that they don't dynamically update. If you experience an attack it can take a very long time to find a solution. It's the same issue with the Microsoft operating system which has all kinds of vulnerabilities and they put patches on to fix them. Firewalls are similar.
It would be great to see a sharing of information but this is unlikely to happen. Everything in the industry is proprietary. It's similar to Dell computers, everything is proprietary and Barracuda is the same. They want to protect what they're doing with the firewall and so they don't want you to know how they work. For the user, there are tech people like network managers and security managers who won't share information about their vulnerabilities so you'll never know what's wrong. You know enough to use the product but not enough to enable you to solve the real security issues.
At some point, they'll probably need to develop frequency hopping to make hacking more difficult.
View full review »KS
Kyle Souza
Data Wizard at P n P Oil and Gas Solutions
The biggest issue that I have with this solution is that it is not super intuitive. Once you know what to do, things make sense, but you can't just open the program and start doing things. It would be great if there was a little bit more guided usage inside the program.
View full review »RM
reviewer1240131
System Administrator at a healthcare company with 11-50 employees
The solution could be improved with visibility into the traffic about what's happening at a given time. I think the analytics are weak and although it appears to be doing its job, it's difficult to know exactly what it's doing.
I would like to see complete, real time and historical playback of all traffic and the amount of bandwidth utilized by each network.
View full review »GD
NetworkAdmin77
Network Administrator at a computer software company with 51-200 employees
Can be underpowered if you choose to use all available add-on features. Just be careful when sizing your unit. Make sure you take into account what features you will be turning on, and work with your sales rep to get the model that can handle that load.
View full review »AN
A. Naser
Founder CTO at a tech services company with self employed
There is room for improvement in
- performance
- the support language.
The support they're providing right now is from a different country, and in our country, there are people—network admins and IT heads—who don't speak English properly. So Barracuda needs to provide support agents who speak additional languages, such as Bangla.
Another problem with Barracuda, in my experience, is the appliance lifetime. For example, the policy for the X300 device that they sold to us was that you renew every year and, after the third year, you get a new appliance. But after the third year, they made the device obsolete. So instead of getting the next one free, they charged me for a new one. This kind of bad sales practice is not appreciated.
View full review »It's a little bit complex in terms of handling. If you implement a change, there is a specific point where you have to commit it. It's not like you just push a button and it's always committed. If you don't know to check whether your commit command has been executed or not... that is something Barracuda needs to work on.
Secondly, when you do any commit, it locks your next access. If you are making a change to the device, from the security standpoint it's fine, but from the admin side it's not good. When you make changes, after each and every one it becomes locked.
View full review »CJ
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.
The price could be better. The problem is that the network security landscape is very dynamic. New threats come in daily, and new approaches must be made. However, we haven't encountered anything Barracuda CloudGen Firewall couldn't handle so far.
View full review »KL
reviewer1291680
CEO at a tech services company with 11-50 employees
There is always room for improvement on the solution.
Their client VPN is not always working that well, so on computers specifically that could be something to change.
It is pretty expensive, but I think all of the solutions are, so it's something that's expected.
There are some bugs that are in the program. Occasionally when there are updates, there's a bug or two that you might find that cause issues. There was a major issue for a while, and I don't know if it's fixed yet with a third-party VPN provider.
If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand.
Although IPv6 was implemented a couple of years ago in the Barracuda NG Firewalls, the real use of IPv6 is still rare. This means that the “real world exposure” of these parts is less than the IPv4 parts. This is obviously a general issue for security vendors.
View full review »WM
William Murray
Consulting Engineer at IV4
I think the command line could be improved. In Cisco, Palo Alto and Juniper, the command line is a little more friendly. Everything I do is command line, I don't use a GUI interface. So you get used to using commands in the command line that have better command line tools.
View full review »AK
reviewer2314308
Leiterin Netzwerk Security at a computer software company with 201-500 employees
Barracuda CloudGen Firewall should work a little bit more with the logs so that, in our company, we can generate a little bit more reports and get a bit more statistics, which would be fine for us. The firewall's functionalities are okay, including network and security. The tool should improve its reporting and security areas, which are the only areas of concern related to the product.
View full review »NK
reviewer2302062
Project Manager & IT Consultant at a tech services company with 11-50 employees
We need high availability and load balancing. The product does not enable load balancing. We are looking for alternate solutions. We have multiple VPN channels with clients and sites. We need to ensure that the traffic is optimized so that the full bandwidth of the existing network is utilized. If the link goes down, the traffic must be routed without any downtime in the connection.
View full review »RR
reviewer2207067
Works
The solution's interface is complex at the moment. It could be more user-friendly.
View full review »HT
Hilary Tullier
Business Systems Manager at ACT Pipe & Supply, Inc.
The technical manuals, at times, have images that don't match the actual screens and are not always as clear as they could be on the configuration. This requires a call to their very good support department.
View full review »TR
Tim Ruffer
Director at TT-Repair
The unit seems to be handling our 150MB pipe okay, but logger refresh leaves a bit to be desired.
A rule for email announcements, when configured hits occur, would be a great improvement for a more efficient experience.
View full review »If I compare it to other firewalls like Kerio Control, I would say that, probably, the GUI/Configuration Menu is something that could be more user friendly.
View full review »MR
Mohd Fauzan Rahim
Senior Network Engineer at a tech vendor with 11-50 employees
The interface should be more user-friendly and it should be easier to configure. Its configuration are divided per module/service. You will have Firewall service, VPN module and others service. Each services are under 1 server tree. You have to configure at different tabs to make it functions which I found easy to get confused. There are no wizard for guided configuration. You have to depend on their manual at barrcuda campus. Fortunately the manual is quite comprehensive.
The inclusion of a load-balancing capability in the future would be helpful.
View full review »JT
SystemAdbe1b
System Administrator at a educational organization with 201-500 employees
To start working with spam, it takes a while because the product has to see that multiple emails are coming in with all the spam. If it could reduce that amount of time, then we would reduce the amount of users who are receiving spam.
View full review »The UI can be improved because it looks very old and complicated.
View full review »ML
Director854e
Director of IT at Superfeet Worldwide Inc.
The usability for the administrator's experience needs improvement. My system administrator has some questions about its overall connectivity and flexibility.
I would like to see UI improvements in the next release.
View full review »IC
Israel Caravantes
CIO LATAM at i-Track Systems Development, S.A. de C.V.
The problem we found was with the issue of configuration. Our engineers are working with some other brands, they have knowledge of other brands. With Barracuda it's a matter of translating the comments. So maybe one company calls something a "black box" and with Barracuda they call "black" "dark." So it's a matter of getting to know it.
View full review »Technical support could be more reliable and more professional.
I would like to see better support for switching between internet devices.
View full review »DV
Dragoslav Vasiljevic
System & Network Engineer at a computer software company with 11-50 employees
Sometimes we have a need for detailed reports. Barracuda NG Firewall does not have a reports module and uses a satellite application (Barracuda NG Firewall Report Creator). In some cases, this report is uncomfortable to use.
View full review »The GUI can be confusing and overwhelming at times.
View full review »VL
VLASIS LOUTAS
Consultant with 51-200 employees
I would like to see a more user-friendly dashboard and an easier interface.
View full review »It is already a complete product.
View full review »RO
Rene Ortega
System Engineer at a tech consulting company with 501-1,000 employees
We would like to see a solution that is focused on container deployment, which is very important right now. Clients are looking at those kinds of deployment more often, so it has become a center of focus.
View full review »Nothing much except some little buggy issue sometimes, such as unable to login using the default login when out-of-box and will required factory reset once again.
View full review »MS
reviewer1453800
Head of Technology and Operations at a tech services company with 11-50 employees
The administration UI could be better. It should also have better application detection policies.
View full review »Buyer's Guide
Barracuda CloudGen Firewall
April 2024
Learn what your peers think about Barracuda CloudGen Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,847 professionals have used our research since 2012.