We can't migrate the users from one master to another master or product to product. We have to do it manually.
Senior Consultant at a manufacturing company with 10,001+ employees
Sr Technical Services Engineer at a tech company with 10,001+ employees
Anything related to the enhancement process is poor at best and should be more transparent. They should consider an open-source model where users can more easily see requests.
IC
DevOps Engineer at 84.51
There has to be a better way to visualize things in the application without having so many windows open.
Data Operations Lead at 84.51
I would also like to see a little bit more connectivity, more, "Play nice with other toys." For instance, we have IServ as our primary tool for our service request tickets. In order for it to play nice with Automic, we had to actually create a file and put it somewhere, where Automic can see it. I would like to see more connectivity with other tools, or more compatibility with other tools.
RB
IT Manager at ESB
It has a very complicated interface, which could be made to be more user-friendly.
Assistant Director of Production Services at a university with 5,001-10,000 employees
There are some scripting elements that could be added.
Sr. Director - Product management at a healthcare company with 10,001+ employees
From a features perspective, we still need some agents to connect to specific systems that Automic doesn't have. Expanding their available agents would make the tool more compatible with various systems that other customers may have.
MS
IT Automation Specialist at dm-drogerie markt GmbH + Co. KG
The scalability is limited by the SQL in the background, and that is a problem.
System Admin at a tech vendor with 10,001+ employees
We occasionally encounter bugs when applying new agent versions, patches, or updates to Automic.
KD
Manager, Delivery at a comms service provider with 5,001-10,000 employees
The tool lacks interoperability features.