Automation Anywhere (AA) Reviews

I use Automation Anywhere for the reconciliation process in the finance sectors, telecom industry, and banking and insurance sectors. Mostly, I use it for reconciliation and data feeding for SAP and Oracles applications. Sometimes, I use APIs, too.

Automation Anywhere has improved the way our organization functions. With every release, the tool improves its standards and technical aspects. They have also improved a lot from the security point of view. IQ Bot structures the unstructured document. It is very important to our organization. The time taken to realize the benefits of the solution depends upon the process. If it is a simple process, we would need one month.

IQ Bot is valuable to us for document understanding.

The product has to improve document understanding. It must also provide more training.

I have been using the solution for more than seven years.

I rate the tool’s stability a nine out of ten.

The product is deployed across multiple departments and teams. More than 200 people are using the solution in our organization. I rate the solution’s scalability an eight out of ten. We faced some problems while scaling the tool. Once we upgrade the package, it doesn’t work. When we update the package again, the issue gets resolved.

It is very easy to contact the support team. The team responds to our queries within a day. The product provides different levels like Platinum, Gold, Silver, and Bronze. If we enroll in the Bronze level, the support team will help us, but the time will be delayed. They'll reply within a day.

If we choose Silver, the team replies within two working hours. However, we get a response from the team within a day. The team reaches out to the customers who have raised tickets. The support team responds quickly. The team shares the documentation with us. If it doesn't work, they will immediately set up a meeting, look into the issue, and try to help us with the steps to follow.

The support team follows certain steps. If we raise a ticket, they provide some steps in a document containing the solution to our issues. We can immediately connect with the right person if it doesn't resolve our issues. To save time, if we raise a request to connect with the support team member, instead of sending a document, they should immediately connect with us to provide support.

Positive

It's very easy to deploy the tool. We just have to export it from the development control room and import it to another control room. We can select the files we need and export or import them. It is very simple, like a file upload or download.

The time taken for deployment depends upon the number of files or packages since we use multiple workflows and tasks. It depends on the file size. However, it should not take more than three minutes. Even if it is complex, the deployment is completed within three minutes. If it is simple or moderately complex, depending on the file size, it uploads within 30 seconds. While deploying the product, we can see the progress in the control room.

I have experience in deploying the solution. Whoever has the right to deploy can deploy the product. We can deploy it parallelly. The number of people required for the deployment depends upon the process. If it is five to six processes, one support team and one deployment team member is enough. We have five administrators. We also have 15 members in the support team.

The infrastructure team has some upgrade or patch activity every month. The team informs us about it. Usually, it happens only on weekends. Most of the bots will be idle on Sunday. It will run only for a few cases. Maintenance takes three hours monthly.

I have seen an ROI on the solution. The ROI depends on the use case. Some use cases have more documents we have to read, and we need to feed them into some applications. We check the FTE benefits and calculate the ROI based on it.

The product’s pricing is reasonable. The pricing depends upon the partner. We can get Runner, Attended, Unattended, IQ Bot, and Bot Insight licenses. The price is reasonable if we can get whatever the organization needs. There are no additional costs.

The product fails in some environments. In some applications, the product behaves weirdly. UiPath is mostly accurate, and we are able to automate it. Automation Anywhere has to improve its technical features. It doesn’t work in some applications without any workaround. UiPath has better stability than Automation Anywhere. Everything works perfectly in UiPath. Sometimes, some controls don’t work after an upgrade in Automation Anywhere. We must update the package again to make it work. Compared to Automation Anywhere, we might have to wait longer for UiPath’s support team.

Currently, I am using Automation 36O. The solution has added Google, Microsoft, and forms recently. We can easily integrate them. We can build a custom form for an Attended bot. The user can feed data, and the bot can pick it up and run it. Most of the tools have integrated this form. Instead of creating custom forms, the product provides an in-built forms section.

The solution has drag-and-drop features. There is no coding. If a person is well versed in coding like Java, Python, and VBScript, they can integrate the product. Even if we have no technical skills, it is very easy to drag and drop. It will work. We just need logical thinking.

The time taken to train non-technical employees depends upon the employees. Within two weeks, the employees would be able to understand the tool. They would also be able to develop simple processes. It is easy to expand the product across an entire company.

Integrating RPA bots, APIs, business applications, and documents into the solution is not hard. It is user-friendly. Integrating any web application or third-party application like Salesforce is very easy. I have used Salesforce API and some third-party web applications. The tool also provides some in-built APIs developed by the web application team. When I face some restrictions, the team provides me with APIs, which are easy to integrate. If something is not possible to automate in GUI, we choose a different solution for API building. Everything can be done within Automation Anywhere. It is easy to integrate the solution with third-party products.

We haven't explored more opportunities. We are using only simple processes. I would choose an RPA solution over an API integration. We need to have some security controls and approvals before we can integrate APIs. In RPA, we can not only integrate API but also have other in-built action items.

People can definitely choose Automation Anywhere. We will see a lot of changes and improvements in the upcoming versions. Based on these updates, organizations will get more benefits from the tool.

Overall, I rate the product a nine out of ten.

We use it for doing automation inside of Citrix. It's for image-based automation.

It's very easy for business users to learn Automation Anywhere. You do not need to have technical skills in order to leverage the product. It is pretty easy to learn how to use it.

The learning curve in terms of making automations is low. It's a low-code platform. People are finding it very easy to learn how to do things. 

It might take six to eight weeks in order to train non-technical employees to use Automation Anywhere. 

It has been good for our financial management reporting. 

Using RPA bots and APIs is easy. It's easy to integrate.

Automation Anywhere has helped us increase automation consumption. We do a lot of financial reporting, even on SAP. We've done a lot of automations around ERP and our SAP database.

Automation Anywhere was difficult with certain applications with respect to Java platforms. For these, we'd likely use UiPath instead. Handling Java-based applications or browser-based applications could be better. 

Automation Anywhere should have more Excel-related functionality. 

I've used the solution for four or five years. 

The product is not at all stable. They should improve the stability.

The solution scales enough. We haven't faced any scaling problems. 

The product has a very good support team. We have not had any major challenges with them.

Positive

We also use UiPath.

We migrated to a gateway situation. It was challenging as the architecture was different. We faced a lot of issues and it took time to migrate. There were a few functionalities that were not working and we needed to recreate the workflows. When we started, most of the ports were not working. The migration did not go as expected. Then, there was a new version of my initial VPN. It took more than a year to migrate.

The solution does require some maintenance. You do need to maintain the bots. 

We have witnessed an ROI while using Automation Anywhere. 

The pricing is still high. For every new feature, there is an additional charge.

I'm an Automation Anywhere customer.

We have not yet started using Co-Pilot.

I would rate the solution eight out of ten. It's good for automating processes. 

I use Automation Anywhere to automate multiple desktop applications for data filling, data collection, and information downloading.

Automation Anywhere assists customers in building automation to streamline workflows where they require multiple tools, thereby saving valuable time.

The learning curve to train semi-technical people is around one month.

Automation Anywhere saves us costs. To have a human perform the same job would cost four times as much. The solution also replaces humans in repetitive, tedious tasks, thereby enhancing employee satisfaction. We observed the benefits within the initial four months of usage.

Automation Anywhere's capability to automate critical scenarios for delivering scalable automation is absolutely solid.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere are integral components.

Automation Anywhere has helped our organization increase its automation utilization. Prior to using Automation Anywhere, we needed four employees to accomplish the work that can now be done by just one with the help of Automation Anywhere.

Automation Anywhere's image reader is the most valuable feature.

AI would enable improved automation and faster training times that would be reduced from one month to one week.

I have been using Automation Anywhere for almost six years.

The stability of Automation Anywhere is the best among all these automation solutions.

Automation Anywhere excels at scalability. We can effortlessly deploy thousands of machines. I give the scalability of Automation Anywhere a nine out of ten.

We provide our own support and do not depend on Automation Anywhere's support.

Neutral

The initial setup is complex, primarily because of the time required for the first deployment. The deployment takes one hour. First, we need to ensure that the infrastructure is correct, install the automation workflow, and then implement each of the workflows on them. Afterward, it should be run for one to two days before handing it over to the employees. Two DevOps administrators are needed for the deployment.

We implement Automation Anywhere in-house.

Our organization has seen up to four times the return on investment.

Automation Anywhere is expensive, making it suitable only for enterprise organizations. Although there are more affordable solutions available, they lack the comprehensive features of Automation Anywhere and cannot scale to meet the demands of large organizations.

I rate Automation Anywhere an eight out of ten.

It is challenging for non-technical individuals to utilize Automation Anywhere. Automation flows are authored by humans, making it impossible for non-technical individuals to directly program Automation Anywhere.

I also use Blue Prism and UiPath alongside Automation Anywhere.

For someone who wants to use API integration instead of robotic process automation, it is important to note that APIs cannot be utilized in all desktop integrations. As more individuals transition to the cloud, it is recommended to employ a combination of both APIs and robotic processes.

Automation Anywhere is deployed on 100 hosts, each with 100 users.

We offer a periodic maintenance review for the individuals utilizing the solution to ensure the functionality of the workflows we have implemented. The maintenance process requires the involvement of three individuals.

Five percent of the time is spent on maintaining bots.

There are several scenarios that function well when we design the workflow, but they do not function properly in the production environment due to intermittent issues that may occur with the specific host. Consequently, it is essential to always take into account the type of host and ensure that it can handle special cases automatically, relieving the burden from the workflow creators.

Project 1: Built an unattended bot to automate a complex Audit process for a healthcare client. There are 90+ bots deployed and it is processing 1000+ cases of different types every month.

Project 2: Built assisted bot for a healthcare client. It was used by customer service representatives. Unfortunately, this process was not used for a long time due to latency issues and a functionality gap.

Project 3: Working on migrating the Audit process automated using Automation Anywhere v10.5 to the new version, A2019.

AA has helped to automate a complex Audit process. The process was tedious to the auditors, as they need to log in to a number of applications to collect audit data for validation. It involves web, desktop, and mainframe applications (total of 20+ applications of 40+ roles).

The whole process was automated such that the bot will log in, collect screenshots, build the PDF, and then report the results to the auditors. This saved auditors from doing the mundane manual task of logging into multiple applications independently. Also, the auditors had to manage credentials for all of the applications before, whereas now, the bot takes care of storing the details in a secure vault.

The most valuable features for us are:

1. Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content.
2. The Terminal client options have helped in automating terminal applications effectively.
3. The Windows capturing features that allow for automating desktop applications works seamlessly compared to web application automation.
4. Excel automation is one of the clean and very useful features that helps in reporting, as well as other Excel-related operations. Having the option of using Excel as a database helps with performing logic.

Areas that can be improved are:

1. For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user. There is no inbuilt option available in AA to collect all the inputs in an interface. In our case, we built a desktop application to collect all of the user input and, on submit, the .NET code will run the ATMX file.
   
   Can AA provide a simple user interface through which a user can collect input and submit it to trigger the bot?
   
   
2. It needs an option to change the Windows resolution.
   
   
3. It needs to have an option to select an object after a three to five-second delay. It is useful in the case of menu selection and this option exists in other tools.

We have used several versions of Automation Anywhere since 2019, as follows:

• 2019 May - 2020 January: Used Automation Anywhere v11.3
• 2020 March - 2020 October: Used Automation Anywhere v10.5
• 2020 October - Current: Migrating from AA 10.5 to A2019

We have used WorkFusion RPA, which had options for machine learning features first.

Our company is an implementation partner for Automation Anywhere, and XLNC Technologies is a consulting organization for whom I work. I am the head of delivery operations.

We are working with around 14 clients who are on Automation Anywhere. We have been able to recommend and further resell starter and enterprise packs. Implementations performed by us scale up from one bot to 10 bot runners

My primary use case for Automation Anywhere would be the one which yields higher ROI , has repetitive tasks to be performed and doesnt involve fuzzy logic for sure . Cases that we have achieved success are extraction of data from PDF's , SAP automation, AD Integration, Integration with CRM and Payment links, KYC documents and web scrapping. Listed are low hanging fruits and will boost confidence of the stakeholders in the RPA deployment , recommend to look at such use cases when looking at Automation Anywhere and its implementation.

I have worked in Dubai, and we implemented RPA for one of the major retail giants. We started out with one process (bank reconciliation) and scaled up to almost 200 bots in six months. Sales was improved by at least by 80 percent. 

During the Dubai shopping festival, there were big launches that happened on the sales/retail domains. Bots compared products with other competitors, looking at the pricing ranges then locating the price for your own product, then bringing them to the home page for easy access. All these sort of changes were managed by bots. It had a direct impact on the customer lifecycle. 

In my current implementation, which is happening in India, with the poker companies, if you played poker, then you would have observed when you are trying to make out a cash-out if you don't get your cash-out in four to eight hours that you tend to get worried about the poker game in which you were playing. One of the use case that we received was to go ahead and make cash-outs almost on a real-time basis along with the tax deduction. Because in India, there are tax deductions which happen. Before, it used to take almost a day to go ahead and get the tax deducted. Then, the cash-outs were being made in eight hours. Now, it is happening in one to two hours. This boosts the customer confidence and experience. When the customer experience increases, obviously sales will increase. 

Automation Anywhere has multiple features in it. If you could look at the agnostic tools that are available on the market, almost everybody has a similar features, but Automation Anywhere has quite a secure platform. It is highly encrypted.

It is highly scalable on cloud and virtual machines. 

Automation Anywhere is a tool. It is not able to go ahead and extract the hand-written documents. Most of the automation tools that we have in the market are not able to get an accuracy of close to 80 to 90 percent on hand-written documents. So, I'm eagerly looking at a release from Automation Anywhere, wherein they could plug in an LP or look at some sort of a platform which could convert hand-written documents into a readable format. If they could bring in they own platform, this would make a big in-roads for the entire automation industry.

If it is able to integrate with any plug-ins available on the market which could read hand-written documents, that would be good. IQ BOT is one cognitive bot that they have launched, and if they could extend this particular cognitive bot to hand-written documents, then they would have an edge over other automation giants already in existence.

Recently, they launched the business analytical dashboard, which is cutting-edge. We can see in real-time the business dynamics and the way the metrics are behaving when the bots are being run. If we could have a ready-made application allowing for input processes and metrics into it. Then, it provides the approach that you should take to start the automation and when the process should expect to be completed. 

Automation Anywhere already has bots stores and digital workers being enabled on the website. Instead of putting it on the website, if a couple of digital workers could be made inherent in the tool itself, then the customer who is buying the package gets an edge over other partners or other vendors. E.g., if Automation Anywhere could package a digital worker along with my existing tool, as sort of an add-on, then that would add value to my package. Similarly, if I am from SCN, maybe an SAT module digital worker could add value.

There are hundreds of codes or utilities available. 60 percent just go down the drain and are never used, because there is no utility towards them. If they did something like Amazon, a pay-as-you-go, to get a digital worker, it would be cutting-edge technology. This would save costs for me and would optimize my implementations. The same benefits could then be shared with my customers. 

Stability is an important part of the product. It has accolades across the globe. If it did not, stable companies in the tech and finance industries wouldn't have gone for it. It's stable because it's highly scalable on cloud and virtual machines. The codes developed in Automation Anywhere don't tend to go back, skip, or miss out. 

The current version launched is 11.3. We are more comfortable with 11.3 now. However, the earlier version, 10.7 was good to work with, but since there even newer version coming, we work with 11.3 for now. Version 11.3 does have some bugs, but they are manageable because there is a good technical support team provided by the Automation Anywhere. We haven't had any major hiccups.

The moment that you start having access levels missing or security is being quite stringent about not opening a couple of bots, they are not providing admin access rights nor providing accesses to VPNs, that's when the stability issues come in. Then, we start blaming that the application stability, which in fact is wrong, because you are not meeting the prerequisites.

Other tools tend to give me exceptions when I am scaling them on the cloud. While the infrastructure might be available, systems won't be able to talk to each other. The codes tend to miss paths, and sometimes codes are not getting applied in the application. However, with Automation Anywhere, we haven't seen any such issues until now, wherein large scale developments are being found to be unstable. 

The good thing about Automation Anywhere is the website has a detailed architecture which talks about having a load balancer and how you can scale up. 

Currently, I have been working with clients in the US and Dubai through remote support. I have been developing bots remotely where I have been able to access their virtual machines. The virtual machines are separate for creators and runners. I have around six creators on virtual machines, which is good enough to start off. There are around 25 runners which are deployed on 25 VMs. This is in US. That's how we are operating them, and it's the largest setup that we work on.

In India, clients start small. They start with a starter pack, which is only allowed to be issued by an implementation partner. If you go onto the Automation Anywhere website, there is nothing called a starter pack. So, organizations will tend to start small with a starter pack, which may come in a bundle of two or three creators, one runner, and one controller. They want to test how it is functions in their organization. If they can pick up low hanging fruit, which means if they're picking processes which are smaller but high in volume, then they will have higher ROI. Then, these organizations tend to jump onto an enterprise level deployment in a maximum of six months. That is the trend that we have seen. 

However, the moment the client starts going big and is not able to get the right ROI in place, that's where they tend to start dropping the ball. Then, they start looking for another RPA software or decide RPA is not for them.

I have been receiving good technical support them, and hence I'm sitting on the sidelines. This is because if I didn't get the right support along with the right documentation and KMS, then I would not be able to fix issues first on my own. If I'm not able to do this, then relying on the technical support would be the last thing that I would do. The technical support that Automation Anywhere provides is fantastic, especially their acknowledgment and response times. Their knowledge base articles are quite descriptive. You will be able to fix issues on your own if you are quite tech savvy. Even if you are not, then they're quite detailed enough to follow.

If you don't get the right support, then there is an escalation channel available which you can reach out to. There is a community, where get solutions. There doesn't seem to be any issues with the support currently being provided by Automation Anywhere. I find them quite responsible and available whenever I have issues.

It is quite straightforward doing an initial setup of Automation Anywhere. This is because it has a well-defined installation guide which talks about how to install Automation Anywhere software. However, automation only works when IT support is quite adequate. So, if the IT and infrastructure teams at the client site are not supportive, for example, then I'm not able to provide admin rights or open security ports. That is when the entire installation moves into a messy state. There is a way to cater to such issues. Because this is a new technology coming, if you meet with the IT support team along with the CISO of that particular organization and set the right context and objective that company wants to achieve with automation, this roadblock can be fixed.

Otherwise, I haven't faced any issues with the setup.

We start off with the planning phase. Then, we go into the asset process gathering phase. We map it along with data gathering, wherein we gather data about the collaterals, the documents which are required in the process, standard operating procedures (SOPs), user login credentials, access rights, and business logics. Once that is done, we recommend a target operating model. Once approved by the business, that's when we start development. We start doing regression testing when post development is over. Finally, we do the handover the new app to the customer operations and can deploy the bot.

If I have to do a process discovery, which includes understanding the data gathering and creating an address process map, it takes a maximum five to ten business days (simple process). It takes this amount of time because the SME has to give me their time, and I never get all the information that I need in one shot since there are a lot of business and technical exceptions that I have to cater to. I have to be quite inquisitive in asking in the process, then the process gaps and the exceptions. I have to make a map, follow up with a sign off, then get it close.

A medium level complexity project can take 25 man days and a complex process could take a least a month and a half.

If I am deploying eight to ten processes in a span of six months, I need maximum three developers. If I'm developing out 50 bots in six months, then I need 20 developers.

Once the bots are deployed, I need a support team which works in three shifts. My support team would consist of a solution architect and three developers spread across three shifts. The monitoring team would consist of a solution architect and one or two IT support people. This is for a large scale bot development. If it is a smaller scale deployment, a smaller support team is needed for monitoring.

We have saved customers 400% in terms of time saved by implementing this product.

We implemented automation in an HR domain. We had 60 percent reduced error rates, 25 percent freed working hours, and the response time from the HR department was faster than before. We automated candidate screening, payroll automation and expense management. In finance and accounting, they had a reduction in 70 percent error rates, 35 percent working hours were freed, and there was improved satisfaction for the internal customers after the automation implementation. Finally, in IT, there was 90 percent is the reduced error rate, because in IT everything is binary.

The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money. 

An annual contract is really beneficial for support.

I have been working in RPA for almost two to three years now. We started off with Softomotive. Then, we began working with UiPath and Automation Anywhere.

We have (or are currently working on) PoCs with WinAutomation, WorkFusion and Blue Prism.

The biggest difference between Automation Anywhere and their competitors are the spread that they have. You don't need to look out for testimonials on why to use Automation Anywhere. There are big giants who are already using it. The feature list that they carry with them makes them stand out. Their industry first bot, IQ Bot (a cognitive bot), has already won an award for the best technology deployed in 2018. It goes in and extracts data from invoices and applies machine learning if the data is not set to the right columns, putting it back to the right columns, then goes ahead and extracts data from purchase invoices. 

It's the best product that we have at this moment.

Start small. Don't take big steps if you are automating.

Our clients' use cases for Automation Anywhere are primarily finance and accounting, including accounts receivable, payable, reconciliation, and invoice processing. They also use it for supply chain and HR processes, IT, and contact center functions, among others.

Four or five years back, clients were looking to gain more accuracy and efficiency. Later on, they became more informed and educated about RPA technologies, and in the past couple of years, they have wanted one-stop solutions. They do not want multiple technologies or to deal with multiple vendors. They want a vendor or an OEM that can provide multiple technologies. That means not only RPA but something to handle integration document processing. They also want analytics and contact center solutions. 

It started with a technology through which a customer would gain efficiency and accuracy. Later on, the paradigm shifted and they wanted to deal with vendors who could provide all sorts of solutions to them.

The number-one feature is that Automation Anywhere can interact or integrate with all sorts of business applications.

The next most important feature is the cloud. That has been a game-changer. Currently, everyone wants to experiment more and more with cloud offerings. They don't want to spend money on setting up their internal hardware infrastructure. Automation Anywhere is the only tool that provides a pure cloud to customers. That is one of the key features. In the past couple of years, 70 to 80 percent of the deals I have closed have been for the cloud.

It's also very easy to use for non-technical business users.

Automation co-pilot integrates pretty seamlessly with day-to-day applications. The Automation Anywhere folks have added some advancements to that technology. I'm currently working on a couple of deals and we are using it as a solid unique selling proposition against other tools. For large organizations such as contact centers, automation co-pilot is going to fly for sure. It has already helped organizations increase productivity in the range of 30 to 40 percent, as a bare minimum.

Automation co-pilot has definitely helped to free up staff to work on other projects. That's one of the focus areas: Let computers do what they are supposed to do and what they are good at doing so that employees, associates, and analysts can focus on the things that they are good at doing.

In addition, the integration of RPA bots, APIs, business applications and documents in Automation Anywhere is seamless; it's very smooth.

They are already working on this: The boom of generative AI, the next-gen technologies, including advanced AI and ML technologies, are in the roadmap. I would like to see more and more AI integration and a bit more analytics. That would be great.

I have been working with Automation Anywhere for about six years. I am a reseller of the solution now, but prior to that, I was with Automation Anywhere.

The stability is a 10 out of 10.

It is definitely a very good technology. Automation Anywhere is a fantastic tool. But you need to have the right skill sets or the right partners to scale the journey. It's like having a Rolls Royce or a Mercedes. If you know how to drive it, of course, it is very easy to use it, but having an expert partner is crucial.

In terms of providing automation at scale, back in 2018 or 2019, the top five or top 10 customers of Automation Anywhere had more than 3,000 to 4,000 bots running in production. I don't think any other OEM had that sort of success story. Scaling up the journey with Automation Anywhere is pretty robust and a tested and proven technology.

Our customers deploy it in multiple locations and multiple departments. There are all sorts of models. I would rate its scalability at nine out of 10.

Their technical support is good.

Positive

I have worked on UiPath, Blue Prism, and a couple of projects on Power Automate as well. The number-one advantage of Automation Anywhere is ease of use. Number two is the success stories. Number three is that it is a mature overall ecosystem.

Deploying it is very straightforward, although I am not too involved in the nitty-gritty of implementation. My job is to prospect customers and work with them until the deal has closed. After that, I let my delivery team handle it.

We have a maximum of two people involved in deploying it. There is not much maintenance involved.

For technical employees, it takes about six weeks, and not more than that, to be trained to use Automation Anywhere. For a person without a tech background, it takes a couple of months, max. The learning curve is pretty steep for Automation Anywhere.

I have dealt with all sorts of customers, from small and medium-scale enterprises to large conglomerates. Across all of them, one commonality is that after the first year, they have all doubled their license count. 

They get a return on their investment very quickly, probably within six months the majority of customers get their ROI. After that, it is just a mushrooming effect. 

It is not only about cost savings. This technology impacts the top line as well as the bottom line of a company's P&L and balance sheets. Once they also realize its value, they come up with more asks and we scale up the journey.

Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable.

I work in APAC, India and Asia Pacific countries, and customers here are very price-conscious. Every time I get a chance to work with Automation Anywhere, I tell them that I want a starter pack at a relatively low cost so that the customer can get started. But for customers based in Europe, The Middle East, or North America, Automation Anywhere is pretty competitive.

A couple of hours ago, I had a meeting with the group CEO of a multi-national corporation and he asked why he should use RPA when he can do automation using APIs and Python. That can definitely be done. If a customer has only a couple of processes to automate, I'll be the first person to tell them they don't have to invest in RPA. They can use scripting technology or API integration. But when we talk about scale, API automation with Python or any other type of scripting automation will not be the right choice. The reason is that it consumes a lot of time and is not that agile. That approach also becomes "person-dependent", meaning you have to keep the guy who developed that script around. If he is gone, your automation journey goes for a toss. When a customer wants to scale, they need a mature, solid, RPA platform such as Automation Anywhere.

I have numerous use cases for Automation Anywhere. One of these use cases involves retrieving data from the Etimad portal and inputting it into an Excel sheet, which generates reports for me. This is one of the tasks I have accomplished using Automation Anywhere. Additionally, I utilize Automation Anywhere in the Business Intelligence solution for SFDA. This platform generates reports regarding available medications or food items for purchase, whether from vendors or suppliers. I have several more use cases as well.

We have implemented Automation Anywhere to eliminate repetitive tasks for humans and enable them to concentrate on more relevant tasks that enhance customer engagement.

Automation Anywhere is designed for business users, providing a user-friendly UI that enables them to create and access reports quickly.

The learning curve of Automation Anywhere is brief. The solution permits drag-and-drop commands, and the documentation is straightforward to understand and follow.

Non-technical individuals can begin using Automation Anywhere within two months of training.

Integrating Automation Anywhere Co-Pilot with our organization's day-to-day applications is straightforward.

Co-Pilot has contributed to a 90 percent increase in productivity, as humans are now able to concentrate on tasks that provide greater value.

Co-Pilot assists in freeing up staff to engage in value-added projects. We employed this solution for an organization that had 3,000 employees working on repetitive tasks, thus allowing them to dedicate more time to relevant assignments.

Automation Anywhere has enhanced our clients' organizations by accelerating their tasks.

Automation Anywhere helps to increase automation consumption. Presently, we are implementing the solution in over 3,000 automation projects. In comparison to the manual execution of tasks prior to employing the solution, we now witness a sevenfold increase in automated tasks, a number that continues to grow each quarter.

The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers.

Automation Anywhere could enhance its services by establishing a local office in our region to provide better support.

I have been using Automation Anywhere for two years.

I would rate the stability of Automation Anywhere a nine out of ten.

I would rate the scalability of Automation Anywhere a nine out of ten.

I would like the technical support to respond quicker to the assigned tickets.

Positive

The initial setup is easy. The deployment usually only requires me and one programmer from the client's end.

I am a consultant and help implement the solution for our clients.

Our clients do experience a return on investment through the reduction in costs for tasks that were previously carried out by humans and are now automated. Automation Anywhere is five times faster than humans and more efficient.

The Automation Anywhere license is affordable and not complex. In our region, we have the option to implement the solution on-premises or in a sandbox since nothing is in the cloud. This aspect makes the license even more cost-effective.

I evaluated UiPath, which is exceedingly expensive but offers superior support in our region. When considering the cost, support, capacity, integration, and overall value, Automation Anywhere emerged as the more economical and superior option.

I also evaluated IBM, but I found that they were imitating UiPath, which is not advantageous for me.

I would rate Automation Anywhere a nine out of ten.

I have integrated RPA with various applications such as Excel sheets, Oracle systems, SAP, Salesforce, DTS, the corresponding tracking system, Enterprise Content Management, as well as some of the business processes from Camunda.

Robotic process automation is crucial for maintaining operational efficiency in a business while eliminating human errors.

We have many endpoints using Automation Anywhere.

Maintenance is completed by the support engineers as per the license requirements.

I recommend Automation Anywhere. The solution is cost-effective and offers significant value. It is recognized as one of the leaders by Gartner.

We use Automation Anywhere to automate our processes. The company has three bot creators and one bot runner, but there are other users triggering the bots in various ways. I don't have a precise number of end-users, but it's around 20 people. 

The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards. 

Each process might take one or two hours manually, but we can complete the same processes in a few minutes. It frees our employees to focus on other things, such as training and building new skills. It took about three weeks to fully realize the benefits because we had to adjust the processes. 

The API integration has been helpful. There are no errors, and it performs much faster than any object clone or anything like that. My overall experience with API integration is positive. I use Power Automate for documents and OCR, but I haven't used Automation Anywhere for this purpose. It saves time if we use the APIs more than just the RPA bots, and it reduces the number of errors. Overall, our automation consumption has increased by about 70 percent. 

I've had a generally positive experience with Automation Anywhere. The solution has improved significantly in the latest version. They've added some handy Excel actions that have saved me a lot of time as a developer. Object cloning has been enhanced, so our automated processes are more stable and have fewer errors. 

Automation Anywhere is accessible to users without technical knowledge. However, you need to learn some basic programming skills to go from conceptualizing a business use case to realizing an automated process. Breaking down a process step by step requires some rudimentary programming and problem-solving skills. Most of it is drag-and-drop, but you need to understand programming logic. 

I had some programming skills before I started, so it wasn't difficult for me to learn. It took me about two weeks to get comfortable using the software. There are lots of resources online, so I could easily Google information whenever I got stuck on something.

I haven't tried training any non-technical users. When I started at this company, we all underwent the same training. The employees' skills and backgrounds varied. I have more of a technical background, and another colleague had taken some programming courses previously. Others had backgrounds in finance, operations, marketing, etc. All of those people took seven days of training, but they aren't doing anything with Automation Anywhere. They're business users, not developers. Non-technical people need at least a couple of weeks to learn the solution. 

We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu.

It would be helpful if the company communicated more about new features or created some built-in instructions within the platform. I feel like we aren't fully utilizing the latest features. They could add some links to tutorials or provide some training to walk us through the new features.

I've been using Automation Anywhere for three years.

The stability has improved significantly in the latest version. 

I rate Automation Anywhere eight out of 10 for scalability. The scalability is excellent because we have subtasks and bots that we can reuse to scale up other customers. We can build templates and customize them for various clients' needs. We can also combine sub-tasks and templates to build bigger bots. 

I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us with issues when they arise, but we had a bad experience, so we started going through the ticketing system, which has worked out well. 

Neutral

I was using the online version of Power Automate to try it out for a week or two. 

I rate Automation Anywhere eight out of 10. I recommend getting some training before using Automation Anywhere. Try to automate as many processes as you can to understand appropriate use cases. You must learn to translate a business requirement into a bot's coding. Learn as much as you can about all the features. It's sometimes hard to keep up with the latest updates. 

My biggest lesson has been the importance of persistence. You have to keep trying to improve the processes because there are often better ways to do something and multiple approaches you can adopt. You need to occasionally revisit processes you've already automated and consider ways to improve them. Initially, I would automate a process and move on, but you sometimes need to optimize the process first.