The support is a weak point since they discontinued the tool. They went commercial, and most of our work wasn't useful anymore. The support or the transition plans for people who were already using the tool and had invested in the tool could have been better. TestProject had a mission of "forever free," and then they commercialized. They came up with a new tool, commercialized with a license fee after that. However, the people using TestProject were having serious issues with instability and unavailability because it was a cloud-based tool. There was an instance where the tool was not available for a week. We lodged tickets with them, but because they were somewhat decommissioning that tool, there was not much support. Likewise, from their side, they kept telling us to move on to some other commercial tools they had to offer.
